Re: cannot establish IP connection with the cable provider
- From: smlunatick <yveslec@xxxxxxxxx>
- Date: Thu, 30 Aug 2007 12:58:24 -0700
On Aug 30, 1:58 pm, "Jim" <j...@xxxxxxxxxx> wrote:
<iss...@xxxxxxxxx> wrote in message
news:1188494341.733287.242720@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Dear PC experts out there,
For unknown reasons, my Win XP Home desktop PC (HP Pavilion 750n)
cannot connect
to the Internet. This happended immediately after a power surge on
Sunday (five days ago). I have not made any changes to the PC.
The computer shares a router with 2 other laptop PCs at home via a
belkin wireless connection. The internet cable is routed into a modem,
the modem is connected to a router, and the router is connected to the
troubled desktop computer via an Ethernet cable. The same router also
provides wireless transmission to the 2 other laptop PCs. These 2
other PCs have no problem connecting to the Internet. I have tried
System Restore, TCP/IP repair, connected the modem directly to the
computer (took out the router) but it didn't work. I took the PC to
circuit city, they have replaced the ethernet card but still could not
establish connection with their own IP network. (same error message:
"cannot establish connection with IP, please contact network
administrator). I tried to manualy insert the IP and DNS address of
the cable provider but that did not work. I also hooked one of the
laptops via the ethernet cable directly to the modem and it worked
(that means that the ethernet cable is OK).
I also tried via command prompt IPCONFIG /release, /renew as well as
FlushDNS and other tricks that I fould in the HP site but still no IP.
I even tried to load a program called FIX LSP that should restore the
IP by recovering bad registry keys etc. but that did not work as
well.
I even de-installed the ethernet 10/100 card and re-installed it but
that also did not help.
When I click on "repair", it says that it is unable to
renew the TCP/IP address and that I should to contact network
administrator
or ISP.
Plse advise what do I need to do to restore my Internet
connection. Many thanks for your assistance.
HELP HELP HELP.... I am burning the midnight oil here for the last
week.
Thx, Abe
Perhaps the power surge did in the ethernet card.
You can't fix this type of problem with software.
Jim- Hide quoted text -
- Show quoted text -
Jim -- Abe has posted in the Original post that the ethernet card was
replaced so the "new" card should be able to get a IP.
Abe -- Have you "considered" getting a wireless adapter for HP. There
are several USB models you can get to "try" to see what is the
problem. Since you have stated a "power surge" occurred and since
then you can not connect from the HP, there might be other "damage"
done the it.
.
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