Re: HELP! Can anyone give me a clue here?

On Tue, 28 Aug 2007 12:39:00 -0400, Homer S. <Mr.Plow@xxxxxxxxxxxxx> wrote:

Hello and thanx for reading this.

I am having a very strange problem accessing three websites - and ONLY three. Let me explain:

First, the three sites that I can't access are all XXX-rated sites - but they are safe and
legit. I have accessed all of the websites in the past, but not in the last year or so. Here are
their IP addresses:
204.15.208.49 (this is the one site that I actually wish to get to)
204.15.208.151
204.15.208.149

The error I receive from IE6 & 7 is 'Cannot find server or DNS Error'.

Heres what I have tried:
Reset my cable modem numerous times - left it off overnight (for new IP)
Removed my router completely from the loop
Tried from four different computers at my house, including a Linux box
Tried accessing with IE6, IE7 and Firefox 2
Ran tracert - returns timeouts - results are below
Tried to ping - gives timeouts
Turned off all firewalls, anti-virus, etc.

If I go to my neighbor's computer (same ISP - Comcast) and try to access any of the sites, they
all come up and display just fine.

It's not a DNS issue because a tracert to the IP address shows the name of the site (see below).
It's not my computer(s) (software, firewall, net-nannie, hosts file, etc,) because I've tried to
access with four different computers in my house (I'm a reseller).

It's not Comcast because I can access the site from other Comcast locations.

The only thing I can think of is a cable modem (Motorola SB5100) problem - possibly the site is
blocking my modem's MAC address for some strange reason???

If anyone can provide any intelligent troubleshooting guidance on this, I would greatly
appreciate it. This has been driving me crazy for weeks. Thanx again!


THESE ARE THE RESULTS FROM TRACE ROUTE:

C:\tracert 204.15.208.49 > trace.txt

Tracing route to kinkycore.com [204.15.208.49]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out. (this is from my firewalled router)
3 7 ms 9 ms * ge-2-20-ur01.monroeville.pa.pitt.comcast.net [68.86.146.221]
4 7 ms * 7 ms te-8-1-ur02.monroeville.pa.pitt.comcast.net [68.86.100.154]
5 20 ms 9 ms * te-9-1-ur01.mckeesport.pa.pitt.comcast.net [68.86.146.42]
6 9 ms * 9 ms te-8-3-ar01.mckeesport.pa.pitt.comcast.net [68.86.100.45]
7 10 ms 11 ms 12 ms 68.86.85.46
8 15 ms 16 ms 15 ms COMCAST-IP.edge1.Washington1.Level3.net [63.210.62.158]
9 15 ms 15 ms 15 ms ge-5-1-125.ipcolo1.Washington1.Level3.net [63.210.62.157]
10 15 ms 23 ms 16 ms ge-1-3-0-79.bbr1.Washington1.Level3.net [4.68.17.65]
11 57 ms 36 ms 42 ms so-3-0-0.mpls2.Cincinnati1.Level3.net [64.159.0.170]
12 60 ms 35 ms 48 ms so-8-0.hsa2.Cincinnati1.Level3.net [4.68.124.250]
13 38 ms 45 ms 37 ms COMPLETEWEB.hsa2.Cincinnati1.Level3.net [4.78.218.22]
14 39 ms 41 ms 40 ms AS27465.completeweb.net [216.226.130.218]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Instead of tracert, try pathping. I'd like to see hops 15 - 30. And a
comparable log from your neighbour's computer.
<http://nitecruzr.blogspot.com/2007/08/producing-pathping-log-for-analysis.html>
http://nitecruzr.blogspot.com/2007/08/producing-pathping-log-for-analysis.html

--
Cheers,
Chuck, MS-MVP 2005-2007 [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.
.

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