RE: Lost Internet Connectivity
- From: Tom Shubert <tom@xxxxxxxxxxxxxx> <TomShuberttomtomshubertcom@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 16 Aug 2007 18:21:46 -0700
There are a number of TOOLS you can download which will repair a corrupted
TCP stack and Winsock. Try one of these. I like XPWINSOCKFIX.EXE which can
be downloaded at Snapfiles: http://www.snapfiles.com/get/winsockxpfix.html
This will often fix these kinds of problems.
"Bob57" wrote:
Environment: Windows XP (Home), SP2, HP a320n, 2.08 GHz AMD. Windows.
Firewall (off), McAfee Personal Firewall, VS, two-PC network, Motorola modem,
LinkSys router, Comcast Cable. PCI 10/100 Ethernet Connection.
Incident: McAfee detected malware, option: remove, result: Firewall
disabled, Internet connectivity lost. Error: Network Cable Unplugged.
1. Initial Fix: Reboot, re-establish network, trouble shoot modem,
connection, etc. Swapped cables, end-to-end, replace cable. Result: No
Change. Connection to second PC Maintained. Direct connect to modem, retry.
Result: No Change
2. Un-installed McAfee with McAfee utility. Reboot, etc. Result: No Change
3. Hardware Fix: Disabled PCI 10/100, installed D-Link 10/100 Fast Ethernet
Card. Installation recognized, Connection listed, re-installed network.
Result: No Change. Un-installed NIC (PCI 10/100), reinstalled. Result: No
Change
4. Trouble-shooting finds: Windows Firewall/ICS Service not running, cannot
start. ipconfig tool not available due “Internal error, request not
supported – Unable to query Host Name.” DHCP Client – not running, cannot
start, error 1068. Attempted manual start of Windows Firewall/ICS Service
returns Error 2 – System cannot find file specified. PING returns null result
5. Run services.msc cannot manually start Firewall. Attempted fix with
NETSH FIREWALL RESET after loading rundll32 setupapi,InstallHinfSection
Ndi-Steelhead 132 %windir%\inf\netrass.inf NETSH FIREWALL RESET returns “OK”
but Firewall/ICS start continues to return “error 2: Windows cannot find the
file specified.”
6. Device Manager indicates that the PCI 10/100 is working properly and that
there are no conflicts.
7. WMI is started (automatic) Cmd /k sc qc sharedaccess returns:
SERVICE_NAME: sharedaccess
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINDOWS\System32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Firewall/Internet Connection Sharing
(ICS)
DEPENDENCIES : Netman
: WinMgmt
SERVICE_START_NAME : LocalSystem
It would appear that the crux of the problem is No. 4 above in that some
file that is required for the service to run is missing from C:\Documents and
Settings\Owner> What file? Where to obtain? Comments/Suggestions
appreciated. Thanks.
Bob57
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