Re: computer freeze with error message when online
- From: Malke <notreally@xxxxxxxxxxxxxxx>
- Date: Fri, 12 Jan 2007 17:42:57 -0800
esmerlda wrote:
When on the internet my computer freezes, while displaying an error
message. Can't log off the internet or close pages. In order to get out or
turn the internet connection off I must shut down and restart computer. My
internet connection is dial up...The error message reads....Generic Host
Process Win32 Services has encountered a problem and needs to
close...etc...Any help is greatly appreciated.
The First Question Of Troubleshooting: what changed between the time things
worked and the time they didn't?
The Second Question of Windows Troubleshooting: what is the malware/virus
status of the machine? If you think it is clean, what programs (and
versions) did you use to determine this?
Be sure the computer is clean:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
In your case I would answer the Second Question first.
Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
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