Re: connection problems. winsock? Please help

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

Larsson wrote:

Malke,

Sorry this post took so long but its been night here.
When you described the clean boot to me I first tried to boot in
safe-mode with networking. Cannot beleive I have not tried that
earlier, but anyway IT WORKS.
This I guess is indicating that the problem is some software problem
on my regular boot configuration. Do you know what it could be?

I am behind a modem/router (1 box)- firewall, as well as usually
having the windows firewall enabled. I have however tried to turn off
the windows firewall and my anti-virus program without it helping me.

The reason that I re-installed windows a week ago is that my hard
drive malfunctioned. It suddenly could not locate c: at all. So I had
to format at that time. I suspect some magnetic field or something was
responsable for that and I think this a different problem.

But thx for the tip, it works in safe-mode now at least.

OK, great. Then we do know that some program and/or process that is
running in Regular Mode may be preventing a good Internet connection.
Do the clean-boot troubleshooting. This means starting with only the
essentials BUT you need to run in Regular Mode. Then you slowly (one
thing at a time!) add programs until you find the troublemaker.

I want you to do two more things for me first, though. You've said that
you installed drivers. Did you get the drivers from the hardware
mftr.'s website? Here is where you get drivers:

1. The device mftr.'s website; OR
2. The motherboard mftr.'s website if hardware is onboard; OR
3. The OEM's website for your specific machine if you have an OEM
computer (HP, Dell, Sony, etc.).

I want you to make sure the drivers you are using for your network
adapter (NIC) are correct. What network card are you using? Here's how
to find out what's in your machine:

1. Read any documentation you got when you bought the computer.
2. If the computer is OEM, go to the OEM's website for your specific
model machine and look at the specs (you'll be there to get the drivers
anyway)
3. Download, install and run a free system inventory program like Belarc
Advisor. The older Aida32 is good for this, too.

http://www.belarc.com/free_download.html - Belarc Advisor
http://www.aumha.org/free.htm - Aida32 (hosted on Jim Eshelman's site)

So the first thing I want you to do is be absolutely sure you've got the
right drivers installed for your NIC. If you really really have the
right drivers OR you install the right drivers and they don't help then
the second thing I want you to do is to uninstall the NIC and put in a
different known-working NIC.

If your current NIC is onboard (part of the motherboard), disable it in
the BIOS and stick in a PCI NIC. You can get a NIC for under $20USD so
this isn't a big expense.

If changing drivers and/or the NIC doesn't help, then do the clean-boot
troubleshooting. My reasoning for doing things in this order is that I
think it's quicker and easier to 1) deal with the NIC drivers; 2) throw
in another NIC than to do the methodical clean-boot troubleshooting.
And that way you eliminate the NIC itself as the culprit.

If all this seems too much - and I think you're doing great! - take the
machine to a reputable shop (not your local BigStoreUSA type of place).
When your hard drive failed, did you test it with a diagnostic utility
downloaded from the drive mftr.'s website? I'm concerned that there may
be a motherboard issue here. I'm not saying there is, just that I can't
rule it out since I haven't seen the machine for myself.

OK, let me know what happens. Don't worry about how long it takes to get
back to me. We all have Real Lives(tm)! ;-) It's 5:28 AM here in
California (USA) and pretty soon I have to go finish setting up a
server and then pick up a sick computer. But I'll be back to check up
on you!

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
.

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