Re: connection problems. winsock? Please help

Im pretty sure my computer is clean.
I have scanned it with: lavasoft ad-aware, spybot S&D, and Fsecure anti virus.
My windows installation is only a week old. Since then I have been
downloading updates "in the background" several times. I think maybe it
started to malfunction after such an update, but I am not completly sure. The
updates Im talking about is the usual windows updates/service packs so they
should not be causing these problems. Then again, what do I know.

Also Im pretty sure it was working after installing SP2. For a while anyway.

If you have any suggestions I would certainly be grateful.




"Malke" wrote:

Larsson wrote:

Im having problems with my internet connection.
When i start my browser it takes a long time to display the start
page. Then I can browse 4-5 web pages in a row with incredibly slow
loading speeds. Then when I click a link/type an url i get the "page
cannot be displayed" message. This continues until I release/renew my
ip, then I can browse a couple of pages again before the same message
comes up.

If I run the "diagnose connection" option in my internet explorer, it
says it detects a problem in my winsock catalog. Then it asks if to
restore these files to default. I answer yes, reboot and nothing has
changed. I also tried downloading a few tools to fix winsock, but
nothing helps. It makes no difference if I connect with cable or
wireless.

The First Question Of Troubleshooting: what changed between the time
things worked and the time they didn't?

The Second Question of Windows Troubleshooting: what is the
malware/virus status of the machine? If you think it is clean, what
programs (and versions) did you use to determine this?

Be sure the computer is clean:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

In your case, I would answer the second question first since malware is
one of the primary reasons for connectivity/Internet problems in
Windows.

If you have XP SP2, you can do:

Start>Run>cmd [enter]
netsh winsock reset catalog [enter and reboot]

However, if your computer is not clean or there is some other reason
(hardware, perhaps) that won't help.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

.

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