Re: Can't access outside world
- From: old guy <jlunis@xxxxxxxxxxx>
- Date: Thu, 26 Oct 2006 07:46:52 -0400
Lem wrote:
old guy wrote:No, Im not confusing my modems - I'm cofusing the readers by not being precise.
Malke wrote:
old guy wrote:
XP SR2
Connect through PC >cable>Router>cable>cable modem
My laptop connects to the net wirelessly through the same router/modem
but can access the internet.
Recently, I have lost my internet connection. Cable - always on.
Related or not - this occured shortly after disabling P2PNetworking
which I was told was part of Kazza (no longer on my PC).
Related or not - I can no longer get out using my modem.
Here is what I know.
When I try to access the net through Internet Explorer, I get
"No connection to the Internet is currently available."
The only errors I can find are EventID 3095 - Thic computer is
configured as a member of a workgroup, not as a member of a domain."
and EventID 10010 - "The server . . . did not register with DCOM"
In Network Connections, no exisitng networks appear. But when I try
to create a new always on network to the net, I get a message saying
the network is already confgured.
As for the modem. I can go to Phone and Modem Options|Diagnostics and
get "The port the modem is using is currently open by another
application." I can close the modem app (only one I know that is
open)
and still get the error. Nothing listed in Task Manager|Processes
looks like a modem-related app.
Are these problems related?
How do I resolve/troubleshoot them?
Do a System Restore to before you tinkered.
Start>Programs>Accessories>System Tools>System Restore
"Restore my computer to an earlier time".
Can you get to the Internet now? If yes, fine - scan for malware by
going through these steps systematically:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
If no, you should also scan for malware as above since that is one of
the main reasons for loss of Internet connectivity in Windows.
If the procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a professional
computer repair shop (not your local version of BigStoreUSA).
Malke
OK, got my PC back. Had to disable GoBack.
Restored to 2 wks ago. Still have the same problems.
Restored to point one hour ag. No change.
2 spyware apps show no infection.
FWIW, Device Manager shows the modem 'working properly.' Two diagnostics apps complain they can;tfind a modem.
You're confusing "modems." Your "cable modem" is not the same thing as the modem in "phone and modem options." As for "Two diagnostics apps complain they can;tfind a modem." -- you may not have an analog modem installed.
"In Network Connections, no exisitng networks appear." -- Are you saying that if you go to "Network Connections" there is no icon named "Local Area Connection" (or a variant of this)? If so, then the the item you need to check in Device Manager is your Network Adapter (not your modem). Does the Network Adapter show that it working OK?
If your hardware is OK but there is no "Local Area Connection" in "Network Connections" then you have to click on the "Set up a home or small office network" link in the left pane of "Network Connections" and run the "Network Setup Wizard". When you get to the "select a connection" dialog, be sure to select the middle option -- "... connects through a residential gateway ...". Select "file & printer sharing" as desired.
Now you should have a "Local Area Connection" icon in "Network Connections."
Now, open a command prompt [Start > All Programs > Accessories > Command Prompt]
type
"ipconfig /all" [without quotes] [press enter]
Under the heading "Local Area Connection" copy and paste the values corresponding to the items below into your next post. Also identify the brand and model of the router you are using.
Dhcp Enabled. . . . . . . . . . . :
Autoconfiguration Enabled . . . . :
IP Address. . . . . . . . . . . . :
Subnet Mask . . . . . . . . . . . :
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . :
DNS Servers . . . . . . . . . . . :
Analog modem. Device Manager says it is OK. Diagnostics complains "port the modem is using is currently open by another application.' Two apps that use the analog modem complain mine doesn't exist. How do I determine what app is using the analog modem? I see none (that are familiar in Task Manager.
Cable Modem - you are correct. Network Connections shows no LAN. Device Manager shows the Network Adapter as working properly. Something I did not mention. My PC cannot access the net but neither can it access anything on my home network. My laptop can access my home network without problems. Now, I have tried clicking on 'Setup a home or small office network.' Nutin happens. I can select 'Create a new connection' and I get the wizard popup. But 'Setup' = no response of any kind.
What do I do now?
.
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