Re: Users can't access internet

Chuck wrote:
On Sun, 22 Oct 2006 20:52:05 +0100, "StarChild" <steve.starchild@xxxxxxxxxxx>
wrote:

"Chuck" <none@xxxxxxxxxxx> wrote in message news:a22mj2t24cga5qh6bosq03vbdn43fast81@xxxxxxxxxx
On Sun, 22 Oct 2006 04:09:24 +0100, "StarChild" <steve.starchild@xxxxxxxxxxx>
wrote:

"StarChild" <steve.starchild@xxxxxxxxxxx> wrote in message
news:ezfcULK9GHA.3264@xxxxxxxxxxxxxxxxxxxxxxx
My internet connection is ADSL. No, it doesn't require a dialer or extra
software, and my router is set up for PPPoE.

Regards

Steve

"Chuck" <none@xxxxxxxxxxx> wrote in message
news:q2eij29pekhisoonc3df8v6cpsh8v0v9fq@xxxxxxxxxx
On Fri, 20 Oct 2006 20:26:12 +0100, "StarChild"
<steve.starchild@xxxxxxxxxxx>
wrote:

I have 2 pc's, both running WindowsXP - Media Centre Edition SP2 , I am
the
administrater on both. One is wired to a Netgear router, the other, a
Netgear wireless adapter. The wireless pc has myself and 3 user accounts.

Problem is; I can access the internet but the 3 users can't! If I log on,
then log off or switch users, they are able to access the internet. If
they
try without me having logged on first, they can't, everything else works
fine.

Simple file sharing disabled, Windows Firewall disabled, Zone Alarm Pro
and
NAV are installed and enabled. Netgear folder is shared. Any ideas?
Thanks

Regards

Steve
Steve,

What type of Internet service do you have? Does it require a dialer or
extra
software on the computer? Maybe Dialup Networking? If your service is
PPPoE,
you should set the router up for PPPoE, and connect thru the router as
the
default gateway.
Can anyone help? This is real frustrating, any advice would be appreciated.
Steve,

The question is, what do you do (automatically maybe) when you log on, versus
what do they do? Did you install any software that only runs under your
account?

Try Autoruns, or MSConfig, and identify each process that's automatically
started. You may have to compare what you do, versus what the users do.

What are the symptoms of "the 3 users can't" (access the Internet)? Is it a DNS
problem maybe? Can the users successfully ping the router when they can't
access the Internet? I know Zone Alarm has an Internet Off switch. Check the
ZA documentation.
<http://nitecruzr.blogspot.com/2005/05/your-personal-firewall-can-either-help.html>
http://nitecruzr.blogspot.com/2005/05/your-personal-firewall-can-either-help.html
<http://nitecruzr.blogspot.com/2005/06/background-information-useful-in.html>
http://nitecruzr.blogspot.com/2005/06/background-information-useful-in.html

Thanks for the advice Chuck, but I think a little progress has been made which may help you to help me further! I noticed that the Netgear WG311 configuration utility, which normally launches when I've logged on as the "Administrator", doesn't load under "user" accounts. So, whilst logged on a "user" account, I ran the utility's executable as "Administrator" and...Shazam! The Netgear WG311 configuration utility loads and the "user" account is given internet access.

I think this points to user access rights/ file sharing issues, what do you think? I've already disabled simple file sharing, the Netgear software folder is shared. Maybe I haven't done this correctly, my networking skills aren't much good! ZA, NAV appears to be correctly configured for all "users" because everything works fine IF, I log on and off first, the users has no problems getting online.

Sounds like you got it. I just wonder why a configuration utility has to run
each time you want Internet access. In your case, if you move the shortcut from
Administrator to All Users, I would think it should run, and your problem should
be resolved.

For a NAT router, I would think you'd configure it once, thru your browser, and
you'd be done. If this works for you, though, enjoy. If not, let us know, and
we'll dig further.


If I understand correctly, it's not the ROUTER configuration utility, but the wireless access point utility that is only starting when the OP logs in as an administrator. If moving the shortcut to All Users/Startup as Chuck suggested doesn't work (or if there is no shortcut in the startup folder because the utility is starting through one of the other WinXP startup mechanisms) perhaps disabling/uninstalling the Netgear utility and allowing WZC to manage your wireless connection would work better. [on the "Wireless networks" tab of the "wireless network connection properties" dialog, check the box to "Use windows to configure my wireless network settings"]

--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
.

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