Re: Can't access Internet
- From: Ellary <Ellary@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Sun, 30 Jul 2006 10:15:01 -0700
I should also add that I uninstalled Norton Internet Security 2006. Also,
the computer refused to automatically retrieve the IP address of the router
so the IP addresses were manually input. Afterward it connected but still
could not access the Internet.
--
Ellary
Buffalo Grove, IL
"Ellary" wrote:
ipconfig of problem computer:.
Windows IP Configuration
Host Name . . . . . . . . . . . . : jessica-49cc22f
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : 3Com 3C920 Integrated Fast
Ethernet Controller (3C905C-TX Compatible)
Physical Address. . . . . . . . . : 00-B0-D0-06-15-38
Ethernet adapter Wireless Network Connection 5:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Linksys Wireless-G PCI Adapter
Physical Address. . . . . . . . . : 00-12-17-64-2D-62
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.1.5
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 68.87.72.130
68.87.77.130
ipconfig of good computer on wireless connection:
Windows IP Configuration
Host Name . . . . . . . . . . . . : gene-b15ab7e6cb
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.il.comcast.net.
Ethernet adapter Local Area Connection 3:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : NVIDIA nForce Networking
Controller
Physical Address. . . . . . . . . : 00-11-D8-A0-E2-51
Ethernet adapter Wireless Network Connection:
Connection-specific DNS Suffix . : hsd1.il.comcast.net.
Description . . . . . . . . . . . : Linksys Wireless-G PCI Adapter
Physical Address. . . . . . . . . : 00-12-17-64-23-75
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.101
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 68.87.72.130
68.87.77.130
Lease Obtained. . . . . . . . . . : Sunday, July 30, 2006 1:01:22 AM
Lease Expires . . . . . . . . . . : Monday, July 31, 2006 1:01:22 AM
ipconfig of computer directly connected to the router:
Windows IP Configuration
Host Name . . . . . . . . . . . . : ellary-7sumzcww
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.il.comcast.net.
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : hsd1.il.comcast.net.
Description . . . . . . . . . . . : Intel(R) PRO/1000 CT Network
Connection
Physical Address. . . . . . . . . : 00-11-11-6E-CE-F7
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 68.87.72.130
68.87.77.130
Lease Obtained. . . . . . . . . . : Saturday, July 29, 2006 2:18:29 PM
Lease Expires . . . . . . . . . . : Sunday, July 30, 2006 2:18:29 PM
--
Ellary
Buffalo Grove, IL
"Chuck" wrote:
On Sat, 29 Jul 2006 18:57:01 -0700, Ellary <Ellary@xxxxxxxxxxxxxxxxxxxxxxxxx>
wrote:
Shortly after upgrading to Norton Internet Explorer 2006 one of my computers
was no longer able to access the Internet.
This is one of two computers on a Linksys wireless network. A third is
directly connected to the router. Linksys has determined that the wireless
adapter this computer is using is functioning properly. It finds and
connects to the router.
But IE can't find any web sites and when I ping a web site there is no
response.
The other two computers have no problem accessing the Internet.
Can anyone help?
Thank you.
Ellary,
Make sure that the DNS server is Trusted by Norton.
<http://nitecruzr.blogspot.com/2006/03/dns-server-settings-on-your-computer.html>
http://nitecruzr.blogspot.com/2006/03/dns-server-settings-on-your-computer.html
If that doesn't help, let's look at "ipconfig /all" for each computer, and label
the problem computer.
<http://nitecruzr.blogspot.com/2005/05/troubleshooting-internet-service.html#AskingForHelp>
http://nitecruzr.blogspot.com/2005/05/troubleshooting-internet-service.html#AskingForHelp
--
Cheers,
Chuck, MS-MVP [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.
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