Re: Can't connect to the internet

Hi,
Sounds like a tricky situation. First I would suggest that you try resetting
the winsock.


1.. Click Start / Run, type cmd
2.. Run the following commands:
. Netsh int ip reset reset.log
.. Netsh winsock reset



3.. Restart your computer
Because sometime happens that this does not help, you can also manually
remove the winsock registry keys.



1.. Click Start / Run, type regedit
2.. Delete the following registry keys:
a.. HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock
b.. HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock2
3.. Restart the computer
4.. Open Network Connections
5.. Right click LAN connection and choose Properties
6.. Click Install, then Protocol and click Add
7.. Click I have Disk and type C:\WINDOWS\inf
8.. On the list choose Internet Protocol (TCP/IP) and click OK
9.. Restart your computer
You can also try to run computer in Safe Mode With Networking (press F8
while computer in starting up on choose option mentioned above). Another
options is running it in selective mode. To run the computer in selective
mode do the following steps:



1.. Click Start / Run, type msconfig
2.. On the General tab click to choose Selective Startup
3.. Clear Load Startup Items
4.. On Services tab click to choose Hide all Microsoft services
5.. Click Disable All
6.. Click OK and Restart
Locate the "Hosts" file and rename it. The file is in the folder
C:\WINDOWS\system32\drivers\etc.



Can you open web sites using their IP address? Does this problem persist in
other user accounts on this computer? What happens in selective mode and
safe mode with networking?



Regards,

Anton Pegan



<best@xxxxxxxxxxxxxx> wrote in message
news:0C730F69-FC1D-4D34-8C5C-48A75B810F9E@xxxxxxxxxxxxxxxx
To add another detail:

IE seems 'fine' as there is equally no connection to the internet using
Mozarila.

Thanks

Best

====

"best@xxxxxxxxxxxxxx" wrote:

Hello Everyone

Laptop XP pro SP2

This laptop has no connection problem in a different network (different
organisation). But in our network, it refuses to connect to the internet.
However, it has no problem in relation to the intrAnet. It picks up the
IP
address from the DHCP server with the correct DNS server; it pings google
but
refuses to browse it.

Can anyone tell me the steps I should take to solve this ?

Many thanks

Best



.

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