Re: Wireless problem

On Thu, 11 May 2006 09:22:40 -0700, Ken K <psnw@xxxxxxxxxxxxxxxxxxxxxxxx> wrote:

See post below...

Chuck wrote:

On Tue, 09 May 2006 12:25:00 -0700, Ken K <psnw@xxxxxxxxxxxxxxxxxxxxxxxx> wrote:

<SNIP>

Thank you for responding, Chuck. I don't think that the Avila Market
has any grudges against their clients--you are correct.

WRT other hotspots, I occasionally use the ones at Starbucks without any
problem. WRT Avila Market, I am told that I am one of 2-3 people who
have difficulty but that many others have none. One day I spent a half
hour with a bright fellow who works there and he was surprised that I
was unable to connect. We tried a direct connection to circumvent any
problems with wireless but that did not change anything. There is a
roving IT company whom they call when there are problems but they have
had no problems (other than me) so they have not called the IT people.

I do now know if this router requires authentication. I assume I would
be presented with a request for name and password? I have been told
that there is not a need for signing up with their website nor for
entering any name or password.

I will try some other websites. I have been unable to contact msn.com,
msnbc.com, cingular.com, etc.

When I have done this, I will post it. It will not be before tomorrow.
Will you continue to monitor this thread or should I leave a note on
your blog? I left my personal email address there today.

Thanks for your work so far on this puzzling problem.
Ken



Ken,

I help here to keep up with the issues that I may deal with in person later.
Your situation is intriguing, and I suspect that I will end up learning as much
as you do.

If you post in this thread, I'll see it. Just reply when you're ready.

Since you say that you did get help (unsuccessfully) from a local expert, I'm
thinking less and less that the problem might be with the hotspot. If you find
it convenient to sometime visit the other hotspot, an "ipconfig /all" log, along
with the results from the 4 way test for a couple websites, will make a good set
of comparative diagnostics.

When you uninstalled ZA, did you get instructions from ZoneLabs?


Chuck,

Here is followup from the 5/10 post. Basically, I updated the drivers
for the Intel 2516 wireless card adn I am back to where I was before:
everything works except the market, although I am able to ping the
router at Avila Market. Here is some info...

I decided yesterday to check the driver for the Intel wireless card and it was one or two versions behind, so I downloaded the driver and in stalled it. I am now back to where I was before: I was able to log onto Starbucks t-mobile hotspot with no problem but still had difficulty with the Avila Market. Following are the various files.
At Starbucks my reception remained at 11 Mbps all the time, as opposed to the day before when it varied down to 1 Mbps:

Windows IP Configuration

Host Name . . . . . . . . . . . . : LAPTOP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : cust.hotspot.t-mobile.com

Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC
Physical Address. . . . . . . . . : 00-13-D3-AF-6C-8E

Ethernet adapter Wireless Network Connection:
Connection-specific DNS Suffix . : cust.hotspot.t-mobile.com
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2915ABG Network Connection
Physical Address. . . . . . . . . : 00-13-CE-C8-96-59
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 10.253.100.113
Subnet Mask . . . . . . . . . . . : 255.255.255.224
Default Gateway . . . . . . . . . : 10.253.100.97
DHCP Server . . . . . . . . . . . : 10.253.100.97
DNS Servers . . . . . . . . . . . : 66.94.9.120
66.94.25.120
Lease Obtained. . . . . . . . . . : Wednesday, May 10, 2006 6:53:49 PM
Lease Expires . . . . . . . . . . : Wednesday, May 10, 2006 7:08:49 PM

Ping to DNS:

Pinging 66.94.9.120 with 32 bytes of data:
Reply from 66.94.9.120: bytes=32 time=63ms TTL=249
Reply from 66.94.9.120: bytes=32 time=61ms TTL=249
Reply from 66.94.9.120: bytes=32 time=61ms TTL=249
Reply from 66.94.9.120: bytes=32 time=62ms TTL=249

Ping statistics for 66.94.9.120:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 61ms, Maximum = 63ms, Average = 61ms

Ping to yahoo:

Pinging www.yahoo.akadns.net [66.94.230.50] with 32 bytes of data:
Reply from 66.94.230.50: bytes=32 time=68ms TTL=52
Reply from 66.94.230.50: bytes=32 time=81ms TTL=52
Reply from 66.94.230.50: bytes=32 time=82ms TTL=52
Reply from 66.94.230.50: bytes=32 time=97ms TTL=51

Ping statistics for 66.94.230.50:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 68ms, Maximum = 97ms, Average = 82ms

Ping to yahoo using their IP address:

Pinging 66.94.230.33 with 32 bytes of data:
Reply from 66.94.230.33: bytes=32 time=172ms TTL=51
Reply from 66.94.230.33: bytes=32 time=140ms TTL=51
Reply from 66.94.230.33: bytes=32 time=149ms TTL=51
Reply from 66.94.230.33: bytes=32 time=67ms TTL=51

Ping statistics for 66.94.230.33:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 67ms, Maximum = 172ms, Average = 132ms

Next, I drove over to the Avila Market. I was able to connect to the router and ping the gateway but that was all, as the following shows.


IPCONFIG
Windows IP Configuration
Host Name . . . . . . . . . . . . : LAPTOP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC
Physical Address. . . . . . . . . : 00-13-D3-AF-6C-8E

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2915ABG Network Connection
Physical Address. . . . . . . . . : 00-13-CE-C8-96-59
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.101
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 24.205.224.35
64.214.48.27
Lease Obtained. . . . . . . . . . : Tuesday, May 09, 2006 7:29:26 AM
Lease Expires . . . . . . . . . . : Wednesday, May 10, 2006 7:29:26 AM

Ping to gateway:

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=1ms TTL=150
Reply from 192.168.1.1: bytes=32 time=1ms TTL=150
Reply from 192.168.1.1: bytes=32 time=1ms TTL=150
Reply from 192.168.1.1: bytes=32 time=1ms TTL=150

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms

Ping to yahoo:

Pinging 66.94.230.33 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 66.94.230.33:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Ping to DNS:

Pinging 64.214.48.27 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 66.94.230.33:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Ping to DNS
Pinging 24.205.224.35 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 66.94.230.33:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

So what thoughts do you have?????

Thanks
Ken

Ken,

I think we need to start by separating different issues:
# WiFi Connectivity - authentication and encryption issues.
# Bandwidth and stability - ping packet loss, and varying throughput problems.
# Network connectivity - ability to access Internet resources when connected.

I haven't written any, or identified any useful third party, articles on WiFi
authentication and encryption issues. But there are a few issues which I have
in mind, some of which I've touched on briefly with you. I'll write, with my
thoughts, later today.

I'll ask you to read some of my articles about WiFi problems in general, though.
Some of the items won't directly apply to you (you're not setting up the WiFi
router for instance), but they may contain insight.
<http://nitecruzr.blogspot.com/2005/11/setting-up-wifi-lan.html>
http://nitecruzr.blogspot.com/2005/11/setting-up-wifi-lan.html
<http://nitecruzr.blogspot.com/2005/10/wifi-will-never-be-as-fast-as-ethernet.html>
http://nitecruzr.blogspot.com/2005/10/wifi-will-never-be-as-fast-as-ethernet.html
<http://nitecruzr.blogspot.com/2006/05/you-have-to-share-wifi-bandwidth.html>
http://nitecruzr.blogspot.com/2006/05/you-have-to-share-wifi-bandwidth.html

I'm going to go thru your diagnostics later this morning, you have excellent
diagnostic skills (is that a side effect of Radiology maybe). I wish half the
folks asking for help here were half as thorough as you are. Maybe you'll
appreciate my articles, given your attention to detail. I'll bet there are a
couple explanations in there that may help you.

--
Cheers,
Chuck, MS-MVP [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.
.

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