Re: Logon Failure
- From: AshMor <AshMor@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 27 Feb 2006 09:34:27 -0800
Chuck,
Thank you so much for your help. The two commands you had me run solved 90%
of my problems. As you may recall I was not able to access shared folders or
printers on the XP Home PC. By running those two commands, I am now able to
print to the shared printer. However, I am still not able to access the
shared folders. Although the printing issue was of major importance to my
customer, I'd still like to restore their file shares as well. Any ideas on
what could still be the problem? Here is the error I get when trying to
access the shared folder:
\\Family is not accessable.
You might not have permission to use this network resource. Contact the
administrator of this server to find out if you have access permissions.
Again, I checked the obvious. Everything looks right. I even tried sharing
out the entire C Drive....no difference. Again I know it's not a security
issue. Any ideas?
Thanx,
Jim
"Chuck" wrote:
On Fri, 24 Feb 2006 05:06:30 -0800, AshMor <AshMor@xxxxxxxxxxxxxxxxxxxxxxxxx>.
wrote:
"Chuck" wrote:
On Thu, 23 Feb 2006 15:52:26 -0800, AshMor <AshMor@xxxxxxxxxxxxxxxxxxxxxxxxx>
wrote:
"Chuck" wrote:
On Thu, 23 Feb 2006 13:41:27 -0800, AshMor <AshMor@xxxxxxxxxxxxxxxxxxxxxxxxx>
wrote:
"Chuck" wrote:
On Thu, 23 Feb 2006 08:51:27 -0800, AshMor <AshMor@xxxxxxxxxxxxxxxxxxxxxxxxx>
wrote:
I hope someone can help me with this problem That I can't seem to solve:
I am a Microsoft OEM System Builder. About 8 months ago I built a home pc
for a customer using Windows XP Home SP2. At that time I also setup file and
print sharing between her desktop (XP Home), and her laptop (XP Pro). She has
had no issues using the shared folders or printing until about a month ago
she claims.
I've tried everything I know and can't resolve it. If I try and view
workgroup computers, the desktop (named FAMILY), shows in the list of pc's.
If I click on it to get to the shared folder, I get "Logon Failure: The user
has not been granted the requested logon type at this computer"
I have verified that the work group names are the same. I have verified that
all the proper folders and printers on the desktop (XP home) are still
shared. I believe the "Guest" account on the XP home machine is off under
User accounts.
I thought perhaps it was a firewall issue or something, so I connected my
own laptop to the group. My laptop (Windows 2K) and her laptop (XP Pro) can
talk without any problems. If I try to connect to the FAMILY computer (XP
Home) I get the same error on my laptop. So the issue lies with the desktop
pc.
I am at a complete loss as to how to resolve it. I have checked the obvious,
and have even tried various restore points on the desktop pc, but to no
avail. I do have a ghost image on another partition that I could restore
which would take the desktop back to the way it was the day I delivered it,
but I'm trying like crazy to avoid that. Please help!!!
Any help or info would be greatly appreciated. If you need any more info
from me, please let me know.
Thank you,
Jim
Jim,
Your specific error is well known here. Keep an open mind, and we can help you
diagnose the problem.
<http://nitecruzr.blogspot.com/2006/01/look-at-complete-detail-in-error.html>
http://nitecruzr.blogspot.com/2006/01/look-at-complete-detail-in-error.html
Chuck,
I just had the customer check some things for me. First of all, I did have
her verify on the XP Home PC ( the one with the shared folders and printers)
that the Guest account is active. I had her try and connect to the desktop
(XP Home) from her laptop (XP Pro) again. Here is the error she gets:
\\FAMILY is not accessible
You might not have permission to use this network resource. Contact the
administrator of this server to find out if you have access permissions.
Logon Failure: The user has not been granted the requested logon type at
this computer.
I don't know if this information helps anymore, or if I'm just repeating
myself, but I thought I'd pass it along. Am I supposed to try the ntrights
command as mentioned in your blog? If this is a rights or security issue,
what has caused it to be changed? I mean no disrespect to my customer, by
they are not smart enough to know how to make changes in these areas.
Hope to hear from you soon!
Thanx,
Jim
Jim,
If the server is running XP Home, NTRights (or CACLS) is the best way to fix the
symptoms. What caused the symptoms may be another matter.
Chuck,
Excuse my ignorance, but I want to be sure as to what to do on the customers
pc that is running XP Home. I downloaded NTRIGHTS.exe from the company you
suggested on your blog, and copied it to a floppy.
After I place the floppy in the XP Home machine, do I run this program from
the floppy or copy it to the hard drive?
Do I run it from the command line, or just double click it in windows?
I assume the program will come up, so do I just type in the TWO commands as
shown on your blog? After they are run, will I get some sort of message?
After it's done, do I just try it or do I need to reboot or what?
Sorry for so many questions, just want to be correct.
Jim,
If you downloaded NTRights from Dynawell as a standalone product, you can run it
however it is convenient. As I recommend in my Path article, I create a folder,
"C:\Utility" where I copy all of my utilities.
<http://nitecruzr.blogspot.com/2005/05/using-path-and-making-custom-program.html>
http://nitecruzr.blogspot.com/2005/05/using-path-and-making-custom-program.html
Then, just open a command window, and type:
"c:\utility\ntrights " whatever
If you added ";C:\Utility" as an entry, into the Path variable, you type:
"ntrights " whatever
You do need to run it from a command window, so you can add the "whatever".
Running it by double clicking in Windows Explorer won't work.
All you're doing is updating user rights. Rebooting is not necessary here.
Just type in the two commands, one after the other, then test the change.
Chuck,
Awesome! I'll give the program and the commands a shot as soon as possible.
I'll let you know how I make out. Ummmm another question......could this
problem surface again? I have been building pc's and doing home networking
for close to 10 years now, and have never run into this before. Any insight
would be helpful.
I'll be in touch.
Thank you,
Jim
Jim,
It depends upon what caused it in the first place. The direct cause involves
the group membership of an account, that's being used for access, being placed
into the "deny access" list. I don't think we have a documented scenario for
this problem, as we do for "885250". If you wish to read about the latter,
which involves individual shares becoming unusable:
<http://nitecruzr.blogspot.com/2005/11/irregularities-in-individual-share.html>
http://nitecruzr.blogspot.com/2005/11/irregularities-in-individual-share.html
--
Cheers,
Chuck, MS-MVP [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.
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