Re: determining blue screen of death message
- From: Malke <notreally@xxxxxxxxxxxxxxx>
- Date: Thu, 26 Jan 2006 05:36:27 -0800
frey wrote:
> hey there i already sent out one post for a problem i have and this is
> the second one in the stage. basically, my laptop would restart
> everytime i tried to connect to dial up dodo internet. a blue screen
> would flash (apparently the 'blue screen of death') and then the
> screen would go black and the laptop would restart. i was instructed
> on how to stop the restart so that i could read the whole message on
> the blue screen in order for the actual problem to be determined.
> well, this it what it said:
(snippage)
> Technical information:
>
> *** STOP: 0x000000D1 (0x00000018, 0x000000FF, 0x00000000,
> 0xF78EF781)
>
> *** Ich.sys - Address F78EF781 base at F78E9000,
> and that was the whole thing. i hope someone is able to recognise all
> of these weird codes and help me to resolve this problem. just so you
> know, there is not an external modem, it is internal and no new
> software of hardware has been installed unless you included a phone
> line for the internet. however, it comes up with this error screen
> even with no telephone line connected. please help me im worried about
> my laptop. thanks and hope to hear from someone. regards freyja.
The ich.sys file is for your Sony modem driver, so there is a problem
with the driver or the physical hardware. Go to Sony's tech support
website for your specific model computer and install the latest modem
driver. If that solves the issue, great. If it doesn't solve the issue,
then call Sony tech support because the modem itself is damaged and you
can't fix laptop hardware yourself.
Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
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