Re: IE6 not connecting

On Wed, 9 Nov 2005 11:19:03 -0800, "Chris H" <ChrisH@xxxxxxxxxxxxxxxxxxxxxxxxx>
wrote:

>"Chuck" wrote:
>
>> On Wed, 9 Nov 2005 07:51:11 -0800, "Chris H" <ChrisH@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> wrote:
>>
>> >"Chuck" wrote:
>> >
>> >> On Wed, 9 Nov 2005 06:37:05 -0800, "Chris H" <ChrisH@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >> wrote:
>> >>
>> >> >hI
>> >> >
>> >> >I have a laptop with XP SP2. I am trying to connect to the internet via the
>> >> >built in modem. I can dial up my ISPs servers, and connect, but IE refuses to
>> >> >surf the internet. All I get is the no connection page, or sometimes an error
>> >> >message saying IE cannot open the page. If I try pinging the website from a
>> >> >command prompt, I cannot ping anything, but the loopback address works OK.
>> >> >The Modem was on COM3, and I have changed this to COM1, but on device manager
>> >> >no COM ports show up at all!! I have tried setting all IEs defaults back,
>> >> >and diasbled the firewall, to no effect. The laptop has never been connected
>> >> >to the internet before. Any ideas anyone??
>> >> >
>> >> >Rgrds
>> >> >
>> >> >Chris
>> >>
>> >> Chris,
>> >>
>> >> Please do some additional diagnostics, and provide some detail about your
>> >> network. Help us to help you. Start with my troubleshooting guide.
>> >> <http://nitecruzr.blogspot.com/2005/05/troubleshooting-internet-service.html#AskingForHelp>
>> >> http://nitecruzr.blogspot.com/2005/05/troubleshooting-internet-service.html#AskingForHelp
>>
>> >Thanks
>> >
>> >It is a standard Dial up connection to the ISP servers. I can connect to the
>> >ISP servers, or at least my username and password are being authenticated.
>> >Should I try reinstalling TCP/IP, or try repairing a corrupt winsock? The
>> >laptop has never before been tried to connect to the internet except
>> >yesturday. Can you advise on what additional Info you need. Would a COM port
>> >issue be the problem, even though I have tried the modem diagnostics, but
>> >they appear to be OK.
>> >
>> >Rgrds
>> >
>> >Chris
>>
>> Chris,
>>
>> If you read my tutorial on solving problems, you'll know that you do have to
>> start from the bottom (physical layer) up, and the Com port is the definitive
>> bottom layer. You will indeed have to get that right before you can do
>> anything. Wrong Com port = no connection to the modem. It's that simple.
>>
>> If you get the Com port wrong, Windows should give you an error like "No dial
>> tone" or "Unable to initialise modem". Make sure the speaker is enabled. When it
>> starts to dial, what do you hear? It's not easy to describe, but if you do get
>> a connection, you'll hear 4 things in sequence:
>> # Dial tone (like on your voice terminal).
>> # A series of clicks and beeps of miscellaneous nature.
>> # A screech or a continuous beep.
>> # Silence.
>> When the silence starts, then you should get one or more text messages saying
>> what's happening.
>>
>> Once you've done the above a few times, you'll get a feel for what each sound
>> means. It's not easy for me to explain, but if you can listen, and tell me as
>> best you can what you're seeing or hearing, I may be able to help you diagnose
>> the problem. Or you can get your ISP to diagnose (they are paid to do that, and
>> they have access to the equipment at their end, so they can tell what's
>> happening).

>Thanks
>
>Well its dialing up the ISP,and making all the usual modem noises, it
>connects to the ISPs servers, and also autheticates me. After that IE doesnt
>want to connect to web pages, and I cannot ping any either. Will follow your
>tutorial. I have noticed that there are a few ISP icons on the desktop, but
>no corresponding connection in the network settings, AOL is one of them.
>Should I uninstall everything I dont need, and start again??
>
>Rgrds
>
>Chris

Chris,

If you're getting connected, do the diagnostics listed in the "..#Help" link
above. Let's see exactly what the ping problem is.

Clean everything up after you solve your problems.

--
Cheers,
Chuck, MS-MVP [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.
.

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