Re: Connection Problems

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Chuck-

I had her run the ipconfig /all and she read to me the ip address.

It started with 10.xx.xx.xx

I remember reading on Insight that it should only start with
12.xx.xx.xx

For some reason it is not obtaining a IP address as per their website.

http://help.insightbb.com/troubleshooting/windows/checkip_xp.aspx

So, at least she has something to tell them when she calls tomorrow.

If you know of anything she can do tonight that would be helpful.

.

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