Re: Network stops after time
- From: "Sid Price" <nobody@xxxxxxxxxxx>
- Date: Thu, 29 Sep 2005 10:50:20 -0600
The DHCP server is a part of the DSL modem I believe.
As I stated earlier in the thread manually configuring the interface does
not
fix the problem.
I ran the PC in safe mode this morning for over 2 hours and the NIC settings
were not lost. On return to normal mode the setting was lost withing 5
minutes.
I look forward to your comments and help, thank you,
Sid.
--
Sid Price's Software Tools.
http://www.Softtools.com
"Ken Zhao [MSFT]" <v-kzhao@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:ydM8UAMxFHA.2080@xxxxxxxxxxxxxxxxxxxxxxxx
> Hi Sid,
>
> After reviewing the whole thread, I notice the issue starts occurring
> after
> the failed installation of DSL modem. Could you temporarily remove the DSL
> modem to see if the issue still occurs?
>
> Based on my experience, if the gateway lost intermittently, I think it may
> be related to the following reasons:
> 1. Problem on NIC
> 2. Problem on DHCP Server
>
> Based on your description, I have little confusion on your network
> environment. Could you help me confirm some information as below?
>
> 1. If you are using a DHCP server, where is DHCP server? Do you have a
> router as DHCP server in the network?
> 2. After you configure the Gateway IP manually, does it always lost from
> the IP configuration UI or IPCONFIG /ALL after some time?
>
> I suggest we restart the computer in Safe Mode with Network to see if the
> problem also occurs in this mode. Safe Mode loads a minimally
> protected-mode configuration, disabling Windows device drivers and using
> the standard VGA display adapter.
>
> 1. Restart the computer.
> 2. Keep pressing F8 key until the Windows Startup menu appears.
> 3. Choose the Safe Mode with Network, and press Enter.
>
> Note: Some third party applications and some hardware device cannot be
> used
> during Safe Mode. You will temporarily be unable to connect to the
> Internet
> temporarily while in Safe Mode.
>
> I am standing by for your feedback.
>
> Thanks & Regards,
>
> Ken Zhao
>
> Microsoft Online Partner Support
> Get Secure! - www.microsoft.com/security
>
> =====================================================
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>
> --------------------
> | From: "Sid Price" <nobody@xxxxxxxxxxx>
> | References: <e51HCZSwFHA.2656@xxxxxxxxxxxxxxxxxxxx>
> <zIzHRQowFHA.780@xxxxxxxxxxxxxxxxxxxxx>
> <uuxDQBrwFHA.2880@xxxxxxxxxxxxxxxxxxxx>
> <SyfR28xwFHA.780@xxxxxxxxxxxxxxxxxxxxx>
> <eap5s52wFHA.2792@xxxxxxxxxxxxxxxxxxxx>
> <KbCrMmBxFHA.1024@xxxxxxxxxxxxxxxxxxxxx>
> | Subject: Re: Network stops after time
> | Date: Wed, 28 Sep 2005 09:12:37 -0600
> | Lines: 535
> | X-Priority: 3
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> | Message-ID: <O5IyR8DxFHA.736@xxxxxxxxxxxxxxxxxxxx>
> | Newsgroups: microsoft.public.windowsxp.network_web
> | NNTP-Posting-Host: 67-42-204-25.albq.qwest.net 67.42.204.25
> | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13.phx.gbl
> | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.network_web:62376
> | X-Tomcat-NG: microsoft.public.windowsxp.network_web
> |
> | NO I am not using ICS, all computers are connected to a switch, as is
> the
> | modem.
> |
> | I ran IPCONFIG /RELEASE and the result was:
> |
> | C:\Documents and Settings\Sid>ipconfig /release
> |
> | Windows IP Configuration
> |
> | Ethernet adapter VistaMax Network:
> | Connection-specific DNS Suffix . :
> | IP Address. . . . . . . . . . . . : 137.237.207.100
> | Subnet Mask . . . . . . . . . . . : 255.255.0.0
> | Default Gateway . . . . . . . . . : 137.237.207.100
> |
> | Ethernet adapter ExtraNet:
> | Connection-specific DNS Suffix . :
> | IP Address. . . . . . . . . . . . : 0.0.0.0
> | Subnet Mask . . . . . . . . . . . : 0.0.0.0
> | Default Gateway . . . . . . . . . :
> |
> | Ethernet adapter {08FB32F0-CE9D-4112-9309-78EC3B3429DF}:
> | Connection-specific DNS Suffix . :
> | IP Address. . . . . . . . . . . . : 0.0.0.0
> | Subnet Mask . . . . . . . . . . . : 0.0.0.0
> | Default Gateway . . . . . . . . . :
> |
> | Then IPCONFIG /RENEW:
> |
> | C:\Documents and Settings\Sid>ipconfig /renew
> |
> | Windows IP Configuration
> |
> | An error occurred while renewing interface : unable to contact your
> DHCP
> | server
> | . Request has timed out.
> |
> | Ethernet adapter VistaMax Network:
> |
> | Connection-specific DNS Suffix . :
> | IP Address. . . . . . . . . . . . : 137.237.207.100
> | Subnet Mask . . . . . . . . . . . : 255.255.0.0
> | Default Gateway . . . . . . . . . : 137.237.207.100
> |
> | Ethernet adapter ExtraNet:
> | Connection-specific DNS Suffix . : domain.actdsltmp
> | IP Address. . . . . . . . . . . . : 192.168.0.2
> | Subnet Mask . . . . . . . . . . . : 255.255.255.0
> | Default Gateway . . . . . . . . . : 192.168.0.1
> |
> | Ethernet adapter {08FB32F0-CE9D-4112-9309-78EC3B3429DF}:
> | Connection-specific DNS Suffix . :
> | Autoconfiguration IP Address. . . : 169.254.241.150
> | Subnet Mask . . . . . . . . . . . : 255.255.0.0
> | Default Gateway . . . . . . . . . :
> |
> | It was not surprising that the "RENEW" could not find the DHCP server
> since
> | the "RELEASE" had reset the settings.
> |
> | After the above actions the internet connection was good for a little
> while
> | and then failed in the same manner, i.e. loss of the gateway setting.
> |
> | Sid.
> | --
> | Sid Price's Software Tools.
> | http://www.Softtools.com
> |
> | "Ken Zhao [MSFT]" <v-kzhao@xxxxxxxxxxxxxxxxxxxx> wrote in message
> | news:KbCrMmBxFHA.1024@xxxxxxxxxxxxxxxxxxxxxxxx
> | > Hi Sid,
> | >
> | > Do you use ICS on the problematic Windows XP machine?
> | >
> | > Please try IPCONFIG/Release or Renew, what is the result when the
> issue
> | > occurs?
> | >
> | > Thanks & Regards,
> | >
> | > Ken Zhao
> | >
> | > Microsoft Online Partner Support
> | > Get Secure! - www.microsoft.com/security
> | >
> | > =====================================================
> | > When responding to posts, please "Reply to Group" via your newsreader
> so
> | > that others may learn and benefit from your issue.
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> | >
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> | > 4662
> | >
> | >
> | > --------------------
> | > | From: "Sid Price" <nobody@xxxxxxxxxxx>
> | > | References: <e51HCZSwFHA.2656@xxxxxxxxxxxxxxxxxxxx>
> | > <zIzHRQowFHA.780@xxxxxxxxxxxxxxxxxxxxx>
> | > <uuxDQBrwFHA.2880@xxxxxxxxxxxxxxxxxxxx>
> | > <SyfR28xwFHA.780@xxxxxxxxxxxxxxxxxxxxx>
> | > | Subject: Re: Network stops after time
> | > | Date: Tue, 27 Sep 2005 08:19:06 -0600
> | > | Lines: 342
> | > | X-Priority: 3
> | > | X-MSMail-Priority: Normal
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> | > | Newsgroups: microsoft.public.windowsxp.network_web
> | > | NNTP-Posting-Host: 67-42-204-25.albq.qwest.net 67.42.204.25
> | > | Path:
> TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13.phx.gbl
> | > | Xref: TK2MSFTNGXA01.phx.gbl
> microsoft.public.windowsxp.network_web:62319
> | > | X-Tomcat-NG: microsoft.public.windowsxp.network_web
> | > |
> | > | Hello,
> | > |
> | > | I suspect that the issue is NOT the NIC. If you read all of this
> thread
> | > you
> | > | will note that the issue started after a failed installation of my
> DSL
> | > | modem, the modem was eventually installed manually with instructions
> | > from
> | > | QWest support.
> | > |
> | > | I have not tried IPConfig/Release or Renew yet, I will do so when
> the
> | > | problem next occurs.
> | > |
> | > | I do NOT suspect the modem since there are other PCs on the network
> that
> | > are
> | > | working fine, including a PC using XP Pro.
> | > |
> | > | All service packs are installed, windows update (automatic) is
> | > installed.
> | > |
> | > | At the suggestion of Chuck earlier in this thread I have download,
> | > | installed, and I am monitoring the PC with PingPlotter.
> | > |
> | > | The setting of gateway is NOT lost when I use IPConfig/SetClassID, I
> am
> | > not
> | > | doing that.
> | > |
> | > | Your further comments would be much appreciated, as you can imagine
> this
> | > is
> | > | a very frustrating problem.
> | > |
> | > | Thank you,
> | > | Sid.
> | > | --
> | > | Sid Price's Software Tools.
> | > | http://www.Softtools.com
> | > |
> | > | "Ken Zhao [MSFT]" <v-kzhao@xxxxxxxxxxxxxxxxxxxx> wrote in message
> | > | news:SyfR28xwFHA.780@xxxxxxxxxxxxxxxxxxxxxxxx
> | > | > Hi Sid,
> | > | >
> | > | > For your current situation, if reset TCP/IP can help you resolve
> the
> | > | > issue.
> | > | > I believe the issue should not be related to TCP/IP components in
> | > Windows
> | > | > XP. From your description, it seems that the issue only occurs on
> the
> | > | > Gateway setting. I suspect it may be related to the NIC or DSL
> modem.
> | > | > Could
> | > | > you replace the problematic NIC to test the issue again?
> | > | >
> | > | > If the problem persists, can you use IPCONFIG /Release or /Renew
> to
> | > | > restore
> | > | > all IP configurations on the NIC?
> | > | >
> | > | > In addition, have you installed the Service Pack 2 on the
> problematic
> | > | > Windows XP machine? If not, I recommend you download and install
> the
> | > full
> | > | > installation package of Windows XP Service Pack 2 from the
> following
> | > link:
> | > | >
> | >
> <http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30
> | > | > -8245-9E368D3CDB5A&displaylang=en>
> | > | >
> | > | > I have found the following articles that may be helpful:
> | > | > 814155: How to use Ping.exe to check your Microsoft Broadband
> Network
> | > | > Adapter
> | > | > http://support.microsoft.com/default.aspx?scid=kb;en-us;814155
> | > | >
> | > | > 833434: Default gateway and static route settings lost when you
> use
> | > the
> | > | > IPCONFIG /SETCLASSID command
> | > | > http://support.microsoft.com/default.aspx?scid=kb;en-us;833434
> | > | >
> | > | > Thanks & Regards,
> | > | >
> | > | > Ken Zhao
> | > | >
> | > | > Microsoft Online Partner Support
> | > | > Get Secure! - www.microsoft.com/security
> | > | >
> | > | > =====================================================
> | > | > When responding to posts, please "Reply to Group" via your
> newsreader
> | > so
> | > | > that others may learn and benefit from your issue.
> | > | > =====================================================
> | > | > This posting is provided "AS IS" with no warranties, and confers
> no
> | > | > rights.
> | > | >
> | > | >
> | > | > Newsgroup Web Interface Upgrade
> | > | > Please complete a one-time registration process on your first
> visit
> to
> | > the
> | > | > Partner Portal beginning July 11, 2005 at 9 A.M. PST by entering
> the
> | > | > secure
> | > | > code mspp2005 when prompted. This secure code will be valid for 6
> | > months
> | > | > after which you will need to update your registration by entering
> the
> | > new
> | > | > secure code. We will post announcements in the newsgroups prior to
> | > | > expiration. Once you have entered the secure code mspp2005 , you
> will
> | > be
> | > | > able to update your profile and access the the partner newsgroups.
> | > Please
> | > | > update your Favorites link to the newsgroups web page, your
> current
> | > link
> | > | > will redirect until November 1, 2005.
> | > | > Please post any comment, questions or concerns to the
> | > | > microsoft.private.directaccess.partnerfeedback newsgroup. For more
> | > | > information, please go to:
> | > | >
> | >
> https://partner.microsoft.com/global/technicalsupport/registeredsupport/4001
> | > | > 4662
> | > | >
> | > | >
> | > | > --------------------
> | > | > | From: "Sid Price" <nobody@xxxxxxxxxxx>
> | > | > | References: <e51HCZSwFHA.2656@xxxxxxxxxxxxxxxxxxxx>
> | > | > <zIzHRQowFHA.780@xxxxxxxxxxxxxxxxxxxxx>
> | > | > | Subject: Re: Network stops after time
> | > | > | Date: Mon, 26 Sep 2005 09:38:14 -0600
> | > | > | Lines: 184
> | > | > | X-Priority: 3
> | > | > | X-MSMail-Priority: Normal
> | > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
> | > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
> | > | > | X-RFC2646: Format=Flowed; Original
> | > | > | Message-ID: <uuxDQBrwFHA.2880@xxxxxxxxxxxxxxxxxxxx>
> | > | > | Newsgroups: microsoft.public.windowsxp.network_web
> | > | > | NNTP-Posting-Host: 67-42-204-25.albq.qwest.net 67.42.204.25
> | > | > | Path:
> | > TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP12.phx.gbl
> | > | > | Xref: TK2MSFTNGXA01.phx.gbl
> | > microsoft.public.windowsxp.network_web:62276
> | > | > | X-Tomcat-NG: microsoft.public.windowsxp.network_web
> | > | > |
> | > | > | Thank you for your input. I do not have a replacement modem to
> | > | > substitute. I
> | > | > | have performed the IP reset procedure and the failure persists.
> Any
> | > | > other
> | > | > | suggestions would be much appreciated.
> | > | > |
> | > | > | Sid.
> | > | > |
> | > | > | --
> | > | > | Sid Price's Software Tools.
> | > | > | http://www.Softtools.com
> | > | > |
> | > | > | "Ken Zhao [MSFT]" <v-kzhao@xxxxxxxxxxxxxxxxxxxx> wrote in
> message
> | > | > | news:zIzHRQowFHA.780@xxxxxxxxxxxxxxxxxxxxxxxx
> | > | > | > Hello Sid,
> | > | > | >
> | > | > | > Thank you for using newsgroup!
> | > | > | >
> | > | > | > After reviewing the thread, to narrow down the issue, I would
> like
> | > to
> | > | > | > provide you with my suggestions for your reference:
> | > | > | >
> | > | > | > Suggestion1.
> | > | > | > ================
> | > | > | > To narrow the root cause of the issue, please temporarily
> remove
> | > the
> | > | > NIC
> | > | > | > for a small development network.
> | > | > | >
> | > | > | > Suggestion2.
> | > | > | > ================
> | > | > | > If possible, please move the problematic NIC to other slots to
> see
> | > if
> | > | > the
> | > | > | > issue still occurs.
> | > | > | >
> | > | > | > Suggestion3.
> | > | > | > ================
> | > | > | > When the issue occurs, please double-confirm if the
> problematic
> | > NIC
> | > | > have
> | > | > | > gained proper IP (IP address, Gateway, DNS server etc.). If
> you
> | > have
> | > | > not
> | > | > | > gained those IP addresses, I will suggest you temporarily
> replace
> | > the
> | > | > DSL
> | > | > | > modem to see if the issue still occurs.
> | > | > | >
> | > | > | > Suggestion4.
> | > | > | > ================
> | > | > | > If the problem only occurs on the specific Windows XP machine,
> | > also
> | > | > you
> | > | > | > may
> | > | > | > follow these steps to reset TCP/IP in Windows XP.
> | > | > | >
> | > | > | > WARNING: If you use Registry Editor incorrectly, you may cause
> | > serious
> | > | > | > problems that may require you to reinstall your operating
> system.
> | > | > | > Microsoft
> | > | > | > cannot guarantee that you can solve problems that result from
> | > using
> | > | > | > Registry Editor incorrectly. Use Registry Editor at your own
> risk.
> | > Use
> | > | > | > Registry Editor to delete the Winsock and Winsock2 registry
> | > entries,
> | > | > then
> | > | > | > reinstall TCP/IP.
> | > | > | >
> | > | > | > Delete the Corrupted Registry Entries
> | > | > | > 1. Click "Start", and then click "Run".
> | > | > | > 2. In the "Open" box, type "regedit" (without the quotation
> | > marks),
> | > | > and
> | > | > | > then click "OK".
> | > | > | > 3. In Registry Editor, expand
> | > | > | > HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services,
> right-click
> | > | > | > "Winsock", and then click "Delete". When you are prompted to
> | > confirm
> | > | > the
> | > | > | > deletion, click "Yes".
> | > | > | > 4. Right-click "Winsock2", click "Delete", and then click
> "Yes".
> | > | > | >
> | > | > | > Install TCP/IP on the computer
> | > | > | > 1. In Control Panel, double-click "Network Connections",
> | > right-click
> | > | > | > "Local
> | > | > | > Area Connection", and then click "Properties".
> | > | > | > 2. Click "Install".
> | > | > | > 3. In the "Select Network Component Type" dialog box, click
> | > | > "Protocol",
> | > | > | > and
> | > | > | > then click "Add".
> | > | > | > 4. Click on Have Disk.
> | > | > | > 5. Then type in the Copy files from box "c:\windows\inf",
> click
> | > OK.
> | > DO
> | > | > NOT
> | > | > | > browse to this directory.
> | > | > | > 6. Under "Network Protocol", click "Internet Protocol
> (TCP/IP)",
> | > and
> | > | > then
> | > | > | > click "OK".
> | > | > | > 7. When the protocol is installed, click "Close".
> | > | > | > 8. Restart the computer.
> | > | > | >
> | > | > | > Reset TCP/IP on a Windows XP Computer
> | > | > | >
> | > | > | > In Windows XP, the TCP/IP stack is a core component of the
> | > operating
> | > | > | > system; therefore, you cannot remove TCP/IP in Windows XP. In
> | > Windows
> | > | > XP,
> | > | > | > a
> | > | > | > reset command is available in the IP context of the NetShell
> | > utility.
> | > | > When
> | > | > | > this command is run, it rewrites pertinent registry keys that
> are
> | > used
> | > | > by
> | > | > | > the TCP/IP stack. This generates the same result as the
> removal
> | > and
> | > | > the
> | > | > | > reinstallation of the protocol.
> | > | > | > To reset TCP/IP, follow these steps:
> | > | > | > 1. Open a command prompt.
> | > | > | > 2. Type "netsh int ip reset resetlog.txt" (without the
> quotation
> | > | > marks),
> | > | > | > and then press ENTER.
> | > | > | >
> | > | > | > 299357: How to reset Internet Protocol (TCP/IP) in Windows XP
> | > | > | > http://support.microsoft.com/default.aspx?scid=kb;en-us;299357
> | > | > | >
> | > | > | > Hope the information helps!
> | > | > | >
> | > | > | > Thanks & Regards,
> | > | > | >
> | > | > | > Ken Zhao
> | > | > | >
> | > | > | > Microsoft Online Partner Support
> | > | > | > Get Secure! - www.microsoft.com/security
> | > | > | >
> | > | > | > =====================================================
> | > | > | > When responding to posts, please "Reply to Group" via your
> | > newsreader
> | > | > so
> | > | > | > that others may learn and benefit from your issue.
> | > | > | > =====================================================
> | > | > | > This posting is provided "AS IS" with no warranties, and
> confers
> | > no
> | > | > | > rights.
> | > | > | >
> | > | > | > Newsgroup Web Interface Upgrade
> | > | > | > Please complete a one-time registration process on your first
> | > visit
> | > to
> | > | > the
> | > | > | > Partner Portal beginning July 11, 2005 at 9 A.M. PST by
> entering
> | > the
> | > | > | > secure
> | > | > | > code mspp2005 when prompted. This secure code will be valid
> for
> 6
> | > | > months
> | > | > | > after which you will need to update your registration by
> entering
> | > the
> | > | > new
> | > | > | > secure code. We will post announcements in the newsgroups
> prior
> to
> | > | > | > expiration. Once you have entered the secure code mspp2005 ,
> you
> | > will
> | > | > be
> | > | > | > able to update your profile and access the the partner
> newsgroups.
> | > | > Please
> | > | > | > update your Favorites link to the newsgroups web page, your
> | > current
> | > | > link
> | > | > | > will redirect until November 1, 2005.
> | > | > | > Please post any comment, questions or concerns to the
> | > | > | > microsoft.private.directaccess.partnerfeedback newsgroup. For
> more
> | > | > | > information, please go to:
> | > | > | >
> | > | >
> | >
> https://partner.microsoft.com/global/technicalsupport/registeredsupport/4001
> | > | > | > 4662
> | > | > | >
> | > | > | >
> | > | > | > --------------------
> | > | > | > | From: "Sid Price" <nobody@xxxxxxxxxxx>
> | > | > | > | Subject: Network stops after time
> | > | > | > | Date: Sat, 24 Sep 2005 10:37:28 -0600
> | > | > | > | Lines: 26
> | > | > | > | X-Priority: 3
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> | > | > | > |
> | > | > | > | I just installed QWest DSL and their installation wizard (or
> use
> | > of
> | > | > the
> | > | > | > XP
> | > | > | > | network wizard) has really screwed up my network interface.
> I
> | > have
> | > | > XP
> | > | > | > Pro
> | > | > | > | (all service packs/patches), two NICs, one for my home
> office
> | > | > network
> | > | > | > and
> | > | > | > | one for a small development network of embedded devices. The
> | > home
> | > | > office
> | > | > | > NIC
> | > | > | > | is the one the DSL modem is attached to. Other computers do
> not
> | > seem
> | > | > to
> | > | > | > have
> | > | > | > | the same issue, they are still set exactly how they were to
> run
> | > with
> | > | > the
> | > | > | > | previous internet access (Direcway).
> | > | > | > |
> | > | > | > | I ran the CD installer on my PC and it never worked. I ended
> up
> | > | > calling
> | > | > | > | QWest and getting help to do a manual installation. All
> seemed
> | > to
> | > | > work
> | > | > | > fine
> | > | > | > | except that after some time (not sure how long or if
> inactivity
> | > is
> | > | > the
> | > | > | > key)
> | > | > | > | my PC has no connection to the internet. IE reports a server
> not
> | > | > found
> | > | > | > or
> | > | > | > | DNS error and Outlook can not connect to the mail server. If
> I
> | > | > disable
> | > | > | > the
> | > | > | > | NIC and then re-enable it all is well again.
> | > | > | > |
> | > | > | > | Can anyone give me some pointers as to what is going on here
> and
> | > | > maybe
> | > | > | > how
> | > | > | > | to fix it.
> | > | > | > |
> | > | > | > | Thanks,
> | > | > | > | Sid.
> | > | > | > |
> | > | > | > | --
> | > | > | > | Sid Price's Software Tools.
> | > | > | > | http://www.Softtools.com
> | > | > | > |
> | > | > | > |
> | > | > | > |
> | > | > | >
> | > | > |
> | > | > |
> | > | > |
> | > | >
> | > |
> | > |
> | > |
> | >
> |
> |
> |
>
.
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