Re: Network stops after time

Hi Sid,

After reviewing the whole thread, I notice the issue starts occurring after
the failed installation of DSL modem. Could you temporarily remove the DSL
modem to see if the issue still occurs?

Based on my experience, if the gateway lost intermittently, I think it may
be related to the following reasons:
1. Problem on NIC
2. Problem on DHCP Server

Based on your description, I have little confusion on your network
environment. Could you help me confirm some information as below?

1. If you are using a DHCP server, where is DHCP server? Do you have a
router as DHCP server in the network?
2. After you configure the Gateway IP manually, does it always lost from
the IP configuration UI or IPCONFIG /ALL after some time?

I suggest we restart the computer in Safe Mode with Network to see if the
problem also occurs in this mode. Safe Mode loads a minimally
protected-mode configuration, disabling Windows device drivers and using
the standard VGA display adapter.

1. Restart the computer.
2. Keep pressing F8 key until the Windows Startup menu appears.
3. Choose the Safe Mode with Network, and press Enter.

Note: Some third party applications and some hardware device cannot be used
during Safe Mode. You will temporarily be unable to connect to the Internet
temporarily while in Safe Mode.

I am standing by for your feedback.

Thanks & Regards,

Ken Zhao

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

=====================================================
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that others may learn and benefit from your issue.
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--------------------
| From: "Sid Price" <nobody@xxxxxxxxxxx>
| References: <e51HCZSwFHA.2656@xxxxxxxxxxxxxxxxxxxx>
<zIzHRQowFHA.780@xxxxxxxxxxxxxxxxxxxxx>
<uuxDQBrwFHA.2880@xxxxxxxxxxxxxxxxxxxx>
<SyfR28xwFHA.780@xxxxxxxxxxxxxxxxxxxxx>
<eap5s52wFHA.2792@xxxxxxxxxxxxxxxxxxxx>
<KbCrMmBxFHA.1024@xxxxxxxxxxxxxxxxxxxxx>
| Subject: Re: Network stops after time
| Date: Wed, 28 Sep 2005 09:12:37 -0600
| Lines: 535
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| X-RFC2646: Format=Flowed; Original
| Message-ID: <O5IyR8DxFHA.736@xxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.windowsxp.network_web
| NNTP-Posting-Host: 67-42-204-25.albq.qwest.net 67.42.204.25
| Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13.phx.gbl
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.network_web:62376
| X-Tomcat-NG: microsoft.public.windowsxp.network_web
|
| NO I am not using ICS, all computers are connected to a switch, as is the
| modem.
|
| I ran IPCONFIG /RELEASE and the result was:
|
| C:\Documents and Settings\Sid>ipconfig /release
|
| Windows IP Configuration
|
| Ethernet adapter VistaMax Network:
| Connection-specific DNS Suffix . :
| IP Address. . . . . . . . . . . . : 137.237.207.100
| Subnet Mask . . . . . . . . . . . : 255.255.0.0
| Default Gateway . . . . . . . . . : 137.237.207.100
|
| Ethernet adapter ExtraNet:
| Connection-specific DNS Suffix . :
| IP Address. . . . . . . . . . . . : 0.0.0.0
| Subnet Mask . . . . . . . . . . . : 0.0.0.0
| Default Gateway . . . . . . . . . :
|
| Ethernet adapter {08FB32F0-CE9D-4112-9309-78EC3B3429DF}:
| Connection-specific DNS Suffix . :
| IP Address. . . . . . . . . . . . : 0.0.0.0
| Subnet Mask . . . . . . . . . . . : 0.0.0.0
| Default Gateway . . . . . . . . . :
|
| Then IPCONFIG /RENEW:
|
| C:\Documents and Settings\Sid>ipconfig /renew
|
| Windows IP Configuration
|
| An error occurred while renewing interface : unable to contact your DHCP
| server
| . Request has timed out.
|
| Ethernet adapter VistaMax Network:
|
| Connection-specific DNS Suffix . :
| IP Address. . . . . . . . . . . . : 137.237.207.100
| Subnet Mask . . . . . . . . . . . : 255.255.0.0
| Default Gateway . . . . . . . . . : 137.237.207.100
|
| Ethernet adapter ExtraNet:
| Connection-specific DNS Suffix . : domain.actdsltmp
| IP Address. . . . . . . . . . . . : 192.168.0.2
| Subnet Mask . . . . . . . . . . . : 255.255.255.0
| Default Gateway . . . . . . . . . : 192.168.0.1
|
| Ethernet adapter {08FB32F0-CE9D-4112-9309-78EC3B3429DF}:
| Connection-specific DNS Suffix . :
| Autoconfiguration IP Address. . . : 169.254.241.150
| Subnet Mask . . . . . . . . . . . : 255.255.0.0
| Default Gateway . . . . . . . . . :
|
| It was not surprising that the "RENEW" could not find the DHCP server
since
| the "RELEASE" had reset the settings.
|
| After the above actions the internet connection was good for a little
while
| and then failed in the same manner, i.e. loss of the gateway setting.
|
| Sid.
| --
| Sid Price's Software Tools.
| http://www.Softtools.com
|
| "Ken Zhao [MSFT]" <v-kzhao@xxxxxxxxxxxxxxxxxxxx> wrote in message
| news:KbCrMmBxFHA.1024@xxxxxxxxxxxxxxxxxxxxxxxx
| > Hi Sid,
| >
| > Do you use ICS on the problematic Windows XP machine?
| >
| > Please try IPCONFIG/Release or Renew, what is the result when the issue
| > occurs?
| >
| > Thanks & Regards,
| >
| > Ken Zhao
| >
| > Microsoft Online Partner Support
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader so
| > that others may learn and benefit from your issue.
| > =====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| >
| >
| > Newsgroup Web Interface Upgrade
| > Please complete a one-time registration process on your first visit to
the
| > Partner Portal beginning July 11, 2005 at 9 A.M. PST by entering the
| > secure
| > code mspp2005 when prompted. This secure code will be valid for 6 months
| > after which you will need to update your registration by entering the
new
| > secure code. We will post announcements in the newsgroups prior to
| > expiration. Once you have entered the secure code mspp2005 , you will be
| > able to update your profile and access the the partner newsgroups.
Please
| > update your Favorites link to the newsgroups web page, your current link
| > will redirect until November 1, 2005.
| > Please post any comment, questions or concerns to the
| > microsoft.private.directaccess.partnerfeedback newsgroup. For more
| > information, please go to:
| >
https://partner.microsoft.com/global/technicalsupport/registeredsupport/4001
| > 4662
| >
| >
| > --------------------
| > | From: "Sid Price" <nobody@xxxxxxxxxxx>
| > | References: <e51HCZSwFHA.2656@xxxxxxxxxxxxxxxxxxxx>
| > <zIzHRQowFHA.780@xxxxxxxxxxxxxxxxxxxxx>
| > <uuxDQBrwFHA.2880@xxxxxxxxxxxxxxxxxxxx>
| > <SyfR28xwFHA.780@xxxxxxxxxxxxxxxxxxxxx>
| > | Subject: Re: Network stops after time
| > | Date: Tue, 27 Sep 2005 08:19:06 -0600
| > | Lines: 342
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | X-RFC2646: Format=Flowed; Original
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | Message-ID: <eap5s52wFHA.2792@xxxxxxxxxxxxxxxxxxxx>
| > | Newsgroups: microsoft.public.windowsxp.network_web
| > | NNTP-Posting-Host: 67-42-204-25.albq.qwest.net 67.42.204.25
| > | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13.phx.gbl
| > | Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windowsxp.network_web:62319
| > | X-Tomcat-NG: microsoft.public.windowsxp.network_web
| > |
| > | Hello,
| > |
| > | I suspect that the issue is NOT the NIC. If you read all of this
thread
| > you
| > | will note that the issue started after a failed installation of my DSL
| > | modem, the modem was eventually installed manually with instructions
| > from
| > | QWest support.
| > |
| > | I have not tried IPConfig/Release or Renew yet, I will do so when the
| > | problem next occurs.
| > |
| > | I do NOT suspect the modem since there are other PCs on the network
that
| > are
| > | working fine, including a PC using XP Pro.
| > |
| > | All service packs are installed, windows update (automatic) is
| > installed.
| > |
| > | At the suggestion of Chuck earlier in this thread I have download,
| > | installed, and I am monitoring the PC with PingPlotter.
| > |
| > | The setting of gateway is NOT lost when I use IPConfig/SetClassID, I
am
| > not
| > | doing that.
| > |
| > | Your further comments would be much appreciated, as you can imagine
this
| > is
| > | a very frustrating problem.
| > |
| > | Thank you,
| > | Sid.
| > | --
| > | Sid Price's Software Tools.
| > | http://www.Softtools.com
| > |
| > | "Ken Zhao [MSFT]" <v-kzhao@xxxxxxxxxxxxxxxxxxxx> wrote in message
| > | news:SyfR28xwFHA.780@xxxxxxxxxxxxxxxxxxxxxxxx
| > | > Hi Sid,
| > | >
| > | > For your current situation, if reset TCP/IP can help you resolve the
| > | > issue.
| > | > I believe the issue should not be related to TCP/IP components in
| > Windows
| > | > XP. From your description, it seems that the issue only occurs on
the
| > | > Gateway setting. I suspect it may be related to the NIC or DSL
modem.
| > | > Could
| > | > you replace the problematic NIC to test the issue again?
| > | >
| > | > If the problem persists, can you use IPCONFIG /Release or /Renew to
| > | > restore
| > | > all IP configurations on the NIC?
| > | >
| > | > In addition, have you installed the Service Pack 2 on the
problematic
| > | > Windows XP machine? If not, I recommend you download and install the
| > full
| > | > installation package of Windows XP Service Pack 2 from the following
| > link:
| > | >
| >
<http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30
| > | > -8245-9E368D3CDB5A&displaylang=en>
| > | >
| > | > I have found the following articles that may be helpful:
| > | > 814155: How to use Ping.exe to check your Microsoft Broadband
Network
| > | > Adapter
| > | > http://support.microsoft.com/default.aspx?scid=kb;en-us;814155
| > | >
| > | > 833434: Default gateway and static route settings lost when you use
| > the
| > | > IPCONFIG /SETCLASSID command
| > | > http://support.microsoft.com/default.aspx?scid=kb;en-us;833434
| > | >
| > | > Thanks & Regards,
| > | >
| > | > Ken Zhao
| > | >
| > | > Microsoft Online Partner Support
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > When responding to posts, please "Reply to Group" via your
newsreader
| > so
| > | > that others may learn and benefit from your issue.
| > | > =====================================================
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > | > rights.
| > | >
| > | >
| > | > Newsgroup Web Interface Upgrade
| > | > Please complete a one-time registration process on your first visit
to
| > the
| > | > Partner Portal beginning July 11, 2005 at 9 A.M. PST by entering the
| > | > secure
| > | > code mspp2005 when prompted. This secure code will be valid for 6
| > months
| > | > after which you will need to update your registration by entering
the
| > new
| > | > secure code. We will post announcements in the newsgroups prior to
| > | > expiration. Once you have entered the secure code mspp2005 , you
will
| > be
| > | > able to update your profile and access the the partner newsgroups.
| > Please
| > | > update your Favorites link to the newsgroups web page, your current
| > link
| > | > will redirect until November 1, 2005.
| > | > Please post any comment, questions or concerns to the
| > | > microsoft.private.directaccess.partnerfeedback newsgroup. For more
| > | > information, please go to:
| > | >
| >
https://partner.microsoft.com/global/technicalsupport/registeredsupport/4001
| > | > 4662
| > | >
| > | >
| > | > --------------------
| > | > | From: "Sid Price" <nobody@xxxxxxxxxxx>
| > | > | References: <e51HCZSwFHA.2656@xxxxxxxxxxxxxxxxxxxx>
| > | > <zIzHRQowFHA.780@xxxxxxxxxxxxxxxxxxxxx>
| > | > | Subject: Re: Network stops after time
| > | > | Date: Mon, 26 Sep 2005 09:38:14 -0600
| > | > | Lines: 184
| > | > | X-Priority: 3
| > | > | X-MSMail-Priority: Normal
| > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | > | X-RFC2646: Format=Flowed; Original
| > | > | Message-ID: <uuxDQBrwFHA.2880@xxxxxxxxxxxxxxxxxxxx>
| > | > | Newsgroups: microsoft.public.windowsxp.network_web
| > | > | NNTP-Posting-Host: 67-42-204-25.albq.qwest.net 67.42.204.25
| > | > | Path:
| > TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP12.phx.gbl
| > | > | Xref: TK2MSFTNGXA01.phx.gbl
| > microsoft.public.windowsxp.network_web:62276
| > | > | X-Tomcat-NG: microsoft.public.windowsxp.network_web
| > | > |
| > | > | Thank you for your input. I do not have a replacement modem to
| > | > substitute. I
| > | > | have performed the IP reset procedure and the failure persists.
Any
| > | > other
| > | > | suggestions would be much appreciated.
| > | > |
| > | > | Sid.
| > | > |
| > | > | --
| > | > | Sid Price's Software Tools.
| > | > | http://www.Softtools.com
| > | > |
| > | > | "Ken Zhao [MSFT]" <v-kzhao@xxxxxxxxxxxxxxxxxxxx> wrote in message
| > | > | news:zIzHRQowFHA.780@xxxxxxxxxxxxxxxxxxxxxxxx
| > | > | > Hello Sid,
| > | > | >
| > | > | > Thank you for using newsgroup!
| > | > | >
| > | > | > After reviewing the thread, to narrow down the issue, I would
like
| > to
| > | > | > provide you with my suggestions for your reference:
| > | > | >
| > | > | > Suggestion1.
| > | > | > ================
| > | > | > To narrow the root cause of the issue, please temporarily remove
| > the
| > | > NIC
| > | > | > for a small development network.
| > | > | >
| > | > | > Suggestion2.
| > | > | > ================
| > | > | > If possible, please move the problematic NIC to other slots to
see
| > if
| > | > the
| > | > | > issue still occurs.
| > | > | >
| > | > | > Suggestion3.
| > | > | > ================
| > | > | > When the issue occurs, please double-confirm if the problematic
| > NIC
| > | > have
| > | > | > gained proper IP (IP address, Gateway, DNS server etc.). If you
| > have
| > | > not
| > | > | > gained those IP addresses, I will suggest you temporarily
replace
| > the
| > | > DSL
| > | > | > modem to see if the issue still occurs.
| > | > | >
| > | > | > Suggestion4.
| > | > | > ================
| > | > | > If the problem only occurs on the specific Windows XP machine,
| > also
| > | > you
| > | > | > may
| > | > | > follow these steps to reset TCP/IP in Windows XP.
| > | > | >
| > | > | > WARNING: If you use Registry Editor incorrectly, you may cause
| > serious
| > | > | > problems that may require you to reinstall your operating
system.
| > | > | > Microsoft
| > | > | > cannot guarantee that you can solve problems that result from
| > using
| > | > | > Registry Editor incorrectly. Use Registry Editor at your own
risk.
| > Use
| > | > | > Registry Editor to delete the Winsock and Winsock2 registry
| > entries,
| > | > then
| > | > | > reinstall TCP/IP.
| > | > | >
| > | > | > Delete the Corrupted Registry Entries
| > | > | > 1. Click "Start", and then click "Run".
| > | > | > 2. In the "Open" box, type "regedit" (without the quotation
| > marks),
| > | > and
| > | > | > then click "OK".
| > | > | > 3. In Registry Editor, expand
| > | > | > HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services,
right-click
| > | > | > "Winsock", and then click "Delete". When you are prompted to
| > confirm
| > | > the
| > | > | > deletion, click "Yes".
| > | > | > 4. Right-click "Winsock2", click "Delete", and then click "Yes".
| > | > | >
| > | > | > Install TCP/IP on the computer
| > | > | > 1. In Control Panel, double-click "Network Connections",
| > right-click
| > | > | > "Local
| > | > | > Area Connection", and then click "Properties".
| > | > | > 2. Click "Install".
| > | > | > 3. In the "Select Network Component Type" dialog box, click
| > | > "Protocol",
| > | > | > and
| > | > | > then click "Add".
| > | > | > 4. Click on Have Disk.
| > | > | > 5. Then type in the Copy files from box "c:\windows\inf", click
| > OK.
| > DO
| > | > NOT
| > | > | > browse to this directory.
| > | > | > 6. Under "Network Protocol", click "Internet Protocol
(TCP/IP)",
| > and
| > | > then
| > | > | > click "OK".
| > | > | > 7. When the protocol is installed, click "Close".
| > | > | > 8. Restart the computer.
| > | > | >
| > | > | > Reset TCP/IP on a Windows XP Computer
| > | > | >
| > | > | > In Windows XP, the TCP/IP stack is a core component of the
| > operating
| > | > | > system; therefore, you cannot remove TCP/IP in Windows XP. In
| > Windows
| > | > XP,
| > | > | > a
| > | > | > reset command is available in the IP context of the NetShell
| > utility.
| > | > When
| > | > | > this command is run, it rewrites pertinent registry keys that
are
| > used
| > | > by
| > | > | > the TCP/IP stack. This generates the same result as the removal
| > and
| > | > the
| > | > | > reinstallation of the protocol.
| > | > | > To reset TCP/IP, follow these steps:
| > | > | > 1. Open a command prompt.
| > | > | > 2. Type "netsh int ip reset resetlog.txt" (without the quotation
| > | > marks),
| > | > | > and then press ENTER.
| > | > | >
| > | > | > 299357: How to reset Internet Protocol (TCP/IP) in Windows XP
| > | > | > http://support.microsoft.com/default.aspx?scid=kb;en-us;299357
| > | > | >
| > | > | > Hope the information helps!
| > | > | >
| > | > | > Thanks & Regards,
| > | > | >
| > | > | > Ken Zhao
| > | > | >
| > | > | > Microsoft Online Partner Support
| > | > | > Get Secure! - www.microsoft.com/security
| > | > | >
| > | > | > =====================================================
| > | > | > When responding to posts, please "Reply to Group" via your
| > newsreader
| > | > so
| > | > | > that others may learn and benefit from your issue.
| > | > | > =====================================================
| > | > | > This posting is provided "AS IS" with no warranties, and
confers
| > no
| > | > | > rights.
| > | > | >
| > | > | > Newsgroup Web Interface Upgrade
| > | > | > Please complete a one-time registration process on your first
| > visit
| > to
| > | > the
| > | > | > Partner Portal beginning July 11, 2005 at 9 A.M. PST by
entering
| > the
| > | > | > secure
| > | > | > code mspp2005 when prompted. This secure code will be valid for
6
| > | > months
| > | > | > after which you will need to update your registration by
entering
| > the
| > | > new
| > | > | > secure code. We will post announcements in the newsgroups prior
to
| > | > | > expiration. Once you have entered the secure code mspp2005 , you
| > will
| > | > be
| > | > | > able to update your profile and access the the partner
newsgroups.
| > | > Please
| > | > | > update your Favorites link to the newsgroups web page, your
| > current
| > | > link
| > | > | > will redirect until November 1, 2005.
| > | > | > Please post any comment, questions or concerns to the
| > | > | > microsoft.private.directaccess.partnerfeedback newsgroup. For
more
| > | > | > information, please go to:
| > | > | >
| > | >
| >
https://partner.microsoft.com/global/technicalsupport/registeredsupport/4001
| > | > | > 4662
| > | > | >
| > | > | >
| > | > | > --------------------
| > | > | > | From: "Sid Price" <nobody@xxxxxxxxxxx>
| > | > | > | Subject: Network stops after time
| > | > | > | Date: Sat, 24 Sep 2005 10:37:28 -0600
| > | > | > | Lines: 26
| > | > | > | X-Priority: 3
| > | > | > | X-MSMail-Priority: Normal
| > | > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | > | > | X-RFC2646: Format=Flowed; Original
| > | > | > | Message-ID: <e51HCZSwFHA.2656@xxxxxxxxxxxxxxxxxxxx>
| > | > | > | Newsgroups: microsoft.public.windowsxp.network_web
| > | > | > | NNTP-Posting-Host: 67-42-204-25.albq.qwest.net 67.42.204.25
| > | > | > | Path:
| > | > TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl
| > | > | > | Xref: TK2MSFTNGXA01.phx.gbl
| > | > microsoft.public.windowsxp.network_web:62140
| > | > | > | X-Tomcat-NG: microsoft.public.windowsxp.network_web
| > | > | > |
| > | > | > | I just installed QWest DSL and their installation wizard (or
use
| > of
| > | > the
| > | > | > XP
| > | > | > | network wizard) has really screwed up my network interface. I
| > have
| > | > XP
| > | > | > Pro
| > | > | > | (all service packs/patches), two NICs, one for my home office
| > | > network
| > | > | > and
| > | > | > | one for a small development network of embedded devices. The
| > home
| > | > office
| > | > | > NIC
| > | > | > | is the one the DSL modem is attached to. Other computers do
not
| > seem
| > | > to
| > | > | > have
| > | > | > | the same issue, they are still set exactly how they were to
run
| > with
| > | > the
| > | > | > | previous internet access (Direcway).
| > | > | > |
| > | > | > | I ran the CD installer on my PC and it never worked. I ended
up
| > | > calling
| > | > | > | QWest and getting help to do a manual installation. All
seemed
| > to
| > | > work
| > | > | > fine
| > | > | > | except that after some time (not sure how long or if
inactivity
| > is
| > | > the
| > | > | > key)
| > | > | > | my PC has no connection to the internet. IE reports a server
not
| > | > found
| > | > | > or
| > | > | > | DNS error and Outlook can not connect to the mail server. If I
| > | > disable
| > | > | > the
| > | > | > | NIC and then re-enable it all is well again.
| > | > | > |
| > | > | > | Can anyone give me some pointers as to what is going on here
and
| > | > maybe
| > | > | > how
| > | > | > | to fix it.
| > | > | > |
| > | > | > | Thanks,
| > | > | > | Sid.
| > | > | > |
| > | > | > | --
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Relevant Pages

  • Re: Internet Connection Lost After Installation of Windows XP Service Pack 2 (WinXP SP2)
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    (microsoft.public.win2000.general)
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