Re: Network stops after time

Hello,

I suspect that the issue is NOT the NIC. If you read all of this thread you
will note that the issue started after a failed installation of my DSL
modem, the modem was eventually installed manually with instructions from
QWest support.

I have not tried IPConfig/Release or Renew yet, I will do so when the
problem next occurs.

I do NOT suspect the modem since there are other PCs on the network that are
working fine, including a PC using XP Pro.

All service packs are installed, windows update (automatic) is installed.

At the suggestion of Chuck earlier in this thread I have download,
installed, and I am monitoring the PC with PingPlotter.

The setting of gateway is NOT lost when I use IPConfig/SetClassID, I am not
doing that.

Your further comments would be much appreciated, as you can imagine this is
a very frustrating problem.

Thank you,
Sid.
--
Sid Price's Software Tools.
http://www.Softtools.com

"Ken Zhao [MSFT]" <v-kzhao@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:SyfR28xwFHA.780@xxxxxxxxxxxxxxxxxxxxxxxx
> Hi Sid,
>
> For your current situation, if reset TCP/IP can help you resolve the
> issue.
> I believe the issue should not be related to TCP/IP components in Windows
> XP. From your description, it seems that the issue only occurs on the
> Gateway setting. I suspect it may be related to the NIC or DSL modem.
> Could
> you replace the problematic NIC to test the issue again?
>
> If the problem persists, can you use IPCONFIG /Release or /Renew to
> restore
> all IP configurations on the NIC?
>
> In addition, have you installed the Service Pack 2 on the problematic
> Windows XP machine? If not, I recommend you download and install the full
> installation package of Windows XP Service Pack 2 from the following link:
> <http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30
> -8245-9E368D3CDB5A&displaylang=en>
>
> I have found the following articles that may be helpful:
> 814155: How to use Ping.exe to check your Microsoft Broadband Network
> Adapter
> http://support.microsoft.com/default.aspx?scid=kb;en-us;814155
>
> 833434: Default gateway and static route settings lost when you use the
> IPCONFIG /SETCLASSID command
> http://support.microsoft.com/default.aspx?scid=kb;en-us;833434
>
> Thanks & Regards,
>
> Ken Zhao
>
> Microsoft Online Partner Support
> Get Secure! - www.microsoft.com/security
>
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>
> --------------------
> | From: "Sid Price" <nobody@xxxxxxxxxxx>
> | References: <e51HCZSwFHA.2656@xxxxxxxxxxxxxxxxxxxx>
> <zIzHRQowFHA.780@xxxxxxxxxxxxxxxxxxxxx>
> | Subject: Re: Network stops after time
> | Date: Mon, 26 Sep 2005 09:38:14 -0600
> | Lines: 184
> | X-Priority: 3
> | X-MSMail-Priority: Normal
> | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
> | X-RFC2646: Format=Flowed; Original
> | Message-ID: <uuxDQBrwFHA.2880@xxxxxxxxxxxxxxxxxxxx>
> | Newsgroups: microsoft.public.windowsxp.network_web
> | NNTP-Posting-Host: 67-42-204-25.albq.qwest.net 67.42.204.25
> | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP12.phx.gbl
> | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.network_web:62276
> | X-Tomcat-NG: microsoft.public.windowsxp.network_web
> |
> | Thank you for your input. I do not have a replacement modem to
> substitute. I
> | have performed the IP reset procedure and the failure persists. Any
> other
> | suggestions would be much appreciated.
> |
> | Sid.
> |
> | --
> | Sid Price's Software Tools.
> | http://www.Softtools.com
> |
> | "Ken Zhao [MSFT]" <v-kzhao@xxxxxxxxxxxxxxxxxxxx> wrote in message
> | news:zIzHRQowFHA.780@xxxxxxxxxxxxxxxxxxxxxxxx
> | > Hello Sid,
> | >
> | > Thank you for using newsgroup!
> | >
> | > After reviewing the thread, to narrow down the issue, I would like to
> | > provide you with my suggestions for your reference:
> | >
> | > Suggestion1.
> | > ================
> | > To narrow the root cause of the issue, please temporarily remove the
> NIC
> | > for a small development network.
> | >
> | > Suggestion2.
> | > ================
> | > If possible, please move the problematic NIC to other slots to see if
> the
> | > issue still occurs.
> | >
> | > Suggestion3.
> | > ================
> | > When the issue occurs, please double-confirm if the problematic NIC
> have
> | > gained proper IP (IP address, Gateway, DNS server etc.). If you have
> not
> | > gained those IP addresses, I will suggest you temporarily replace the
> DSL
> | > modem to see if the issue still occurs.
> | >
> | > Suggestion4.
> | > ================
> | > If the problem only occurs on the specific Windows XP machine, also
> you
> | > may
> | > follow these steps to reset TCP/IP in Windows XP.
> | >
> | > WARNING: If you use Registry Editor incorrectly, you may cause serious
> | > problems that may require you to reinstall your operating system.
> | > Microsoft
> | > cannot guarantee that you can solve problems that result from using
> | > Registry Editor incorrectly. Use Registry Editor at your own risk. Use
> | > Registry Editor to delete the Winsock and Winsock2 registry entries,
> then
> | > reinstall TCP/IP.
> | >
> | > Delete the Corrupted Registry Entries
> | > 1. Click "Start", and then click "Run".
> | > 2. In the "Open" box, type "regedit" (without the quotation marks),
> and
> | > then click "OK".
> | > 3. In Registry Editor, expand
> | > HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services, right-click
> | > "Winsock", and then click "Delete". When you are prompted to confirm
> the
> | > deletion, click "Yes".
> | > 4. Right-click "Winsock2", click "Delete", and then click "Yes".
> | >
> | > Install TCP/IP on the computer
> | > 1. In Control Panel, double-click "Network Connections", right-click
> | > "Local
> | > Area Connection", and then click "Properties".
> | > 2. Click "Install".
> | > 3. In the "Select Network Component Type" dialog box, click
> "Protocol",
> | > and
> | > then click "Add".
> | > 4. Click on Have Disk.
> | > 5. Then type in the Copy files from box "c:\windows\inf", click OK. DO
> NOT
> | > browse to this directory.
> | > 6. Under "Network Protocol", click "Internet Protocol (TCP/IP)", and
> then
> | > click "OK".
> | > 7. When the protocol is installed, click "Close".
> | > 8. Restart the computer.
> | >
> | > Reset TCP/IP on a Windows XP Computer
> | >
> | > In Windows XP, the TCP/IP stack is a core component of the operating
> | > system; therefore, you cannot remove TCP/IP in Windows XP. In Windows
> XP,
> | > a
> | > reset command is available in the IP context of the NetShell utility.
> When
> | > this command is run, it rewrites pertinent registry keys that are used
> by
> | > the TCP/IP stack. This generates the same result as the removal and
> the
> | > reinstallation of the protocol.
> | > To reset TCP/IP, follow these steps:
> | > 1. Open a command prompt.
> | > 2. Type "netsh int ip reset resetlog.txt" (without the quotation
> marks),
> | > and then press ENTER.
> | >
> | > 299357: How to reset Internet Protocol (TCP/IP) in Windows XP
> | > http://support.microsoft.com/default.aspx?scid=kb;en-us;299357
> | >
> | > Hope the information helps!
> | >
> | > Thanks & Regards,
> | >
> | > Ken Zhao
> | >
> | > Microsoft Online Partner Support
> | > Get Secure! - www.microsoft.com/security
> | >
> | > =====================================================
> | > When responding to posts, please "Reply to Group" via your newsreader
> so
> | > that others may learn and benefit from your issue.
> | > =====================================================
> | > This posting is provided "AS IS" with no warranties, and confers no
> | > rights.
> | >
> | > Newsgroup Web Interface Upgrade
> | > Please complete a one-time registration process on your first visit to
> the
> | > Partner Portal beginning July 11, 2005 at 9 A.M. PST by entering the
> | > secure
> | > code mspp2005 when prompted. This secure code will be valid for 6
> months
> | > after which you will need to update your registration by entering the
> new
> | > secure code. We will post announcements in the newsgroups prior to
> | > expiration. Once you have entered the secure code mspp2005 , you will
> be
> | > able to update your profile and access the the partner newsgroups.
> Please
> | > update your Favorites link to the newsgroups web page, your current
> link
> | > will redirect until November 1, 2005.
> | > Please post any comment, questions or concerns to the
> | > microsoft.private.directaccess.partnerfeedback newsgroup. For more
> | > information, please go to:
> | >
> https://partner.microsoft.com/global/technicalsupport/registeredsupport/4001
> | > 4662
> | >
> | >
> | > --------------------
> | > | From: "Sid Price" <nobody@xxxxxxxxxxx>
> | > | Subject: Network stops after time
> | > | Date: Sat, 24 Sep 2005 10:37:28 -0600
> | > | Lines: 26
> | > | X-Priority: 3
> | > | X-MSMail-Priority: Normal
> | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
> | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
> | > | X-RFC2646: Format=Flowed; Original
> | > | Message-ID: <e51HCZSwFHA.2656@xxxxxxxxxxxxxxxxxxxx>
> | > | Newsgroups: microsoft.public.windowsxp.network_web
> | > | NNTP-Posting-Host: 67-42-204-25.albq.qwest.net 67.42.204.25
> | > | Path:
> TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl
> | > | Xref: TK2MSFTNGXA01.phx.gbl
> microsoft.public.windowsxp.network_web:62140
> | > | X-Tomcat-NG: microsoft.public.windowsxp.network_web
> | > |
> | > | I just installed QWest DSL and their installation wizard (or use of
> the
> | > XP
> | > | network wizard) has really screwed up my network interface. I have
> XP
> | > Pro
> | > | (all service packs/patches), two NICs, one for my home office
> network
> | > and
> | > | one for a small development network of embedded devices. The home
> office
> | > NIC
> | > | is the one the DSL modem is attached to. Other computers do not seem
> to
> | > have
> | > | the same issue, they are still set exactly how they were to run with
> the
> | > | previous internet access (Direcway).
> | > |
> | > | I ran the CD installer on my PC and it never worked. I ended up
> calling
> | > | QWest and getting help to do a manual installation. All seemed to
> work
> | > fine
> | > | except that after some time (not sure how long or if inactivity is
> the
> | > key)
> | > | my PC has no connection to the internet. IE reports a server not
> found
> | > or
> | > | DNS error and Outlook can not connect to the mail server. If I
> disable
> | > the
> | > | NIC and then re-enable it all is well again.
> | > |
> | > | Can anyone give me some pointers as to what is going on here and
> maybe
> | > how
> | > | to fix it.
> | > |
> | > | Thanks,
> | > | Sid.
> | > |
> | > | --
> | > | Sid Price's Software Tools.
> | > | http://www.Softtools.com
> | > |
> | > |
> | > |
> | >
> |
> |
> |
>


.

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