Re: Having to repair my connection every 30 mins or so

On Thu, 4 Aug 2005 18:27:08 -0700, Nehoma <Nehoma@xxxxxxxxxxxxxxxxxxxxxxxxx>
wrote:

>"Chuck" wrote:
>
>> On Thu, 4 Aug 2005 17:18:01 -0700, Nehoma <Nehoma@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> wrote:
>>
>> >"Chuck" wrote:
>> >
>> >> On Thu, 4 Aug 2005 16:43:03 -0700, Nehoma <Nehoma@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >> wrote:
>> >>
>> >> >I run windows xp home with sp2 installed with all the latest updates
>> >> >
>> >> >i connect using a cable dsl modem directly to this computer, but the
>> >> >connection drops at random and all i need to do is use the repair feature and
>> >> >it starts to work again, it stops me from enjoying some online games i like
>> >> >to play.
>> >> >
>> >> >I have tried many things and read alot of info about this but havent seen a
>> >> >fix that worked for me...
>> >> >
>> >> >If i hook up a different computer using the same cable modem i dont have
>> >> >this problem, so there must be something i can do to fix my computer.
>> >> >
>> >> >If anyone has something i could try i give my thanks in advance
>> >>
>> >> What exactly do you see when the "connection drops"? Do you reboot after
>> >> repairing the connection?
>> >>
>> >> Try "ipconfig /release" followed by "ipconfig /renew".
>> >>
>> >> What is the connection to the modem - Ethernet or USB? Do you have the latest
>> >> drivers?
>> >>
>> >> What firewall do you have? Other security products?
>>
>> >When my connection drops my computer stops receiving information but tries to
>> >send, the ip adress still shows as normal most of the time this happens.( i
>> >dont really see anything other than the connection icon in task bar will not
>> >receive info)
>> >
>> >i do not need to reboot after i repair the connection comes back right away
>> >and will work for sometime before going down again in the same way
>> >
>> >i have done the release renew more than once but it doesnt seem to have any
>> >effect other than just repairing my connection for a short time.
>> >
>> >i connect using ethernet cable and i currently use Norton 2005 but have
>> >tried to disable all firewalls and uninstalled it even, but the problem still
>> >continues.
>> >
>> >i hope this is all the info you needed... i could try to connect using USB
>> >from my modem if you think that would help?
>>
>> If it was all the info I needed, I'd have a solution right here. Sorry...
>>
>> Sometimes you have to work at it a bit. If you're using USB on the other
>> computer, maybe that would be a good thing to try, otherwise keep looking.
>>
>> So time for more details.
>>
>> How often does this typically happen? Any typical network activity when it
>> happens?
>>
>> How long did you leave the other computer connected, before deciding that the
>> problem wasn't happening with that computer?
>>
>> What's the differences between the other computer and this one?
>>
>> Have you updated the drivers for the Ethernet card? How about the power
>> settings - is it set to allow the computer to turn the card off to save power?
>> If so, de select that.
>>
>> How about you get PingPlotter (free) from <http://www.pingplotter.com/>, and
>> start it pinging your ISPs DNS server. See what its showing when the problem is
>> happening.
>>
>> Besides Norton what security products do you have? Norton is a good start, but
>> it is not an entire Layered Defense. Try a complete malware diagnostic, ending
>> with HijackThis and expert advice.
>> <http://nitecruzr.blogspot.com/2005/05/dealing-with-malware-adware-spyware.html>
>> <http://nitecruzr.blogspot.com/2005/05/please-protect-yourself-layer-your.html>

>It seems to happen at random, sometimes i can getonly 2 minutes after
>repairing and sometimes i can get just about an hour. It happens when im
>surfing the web using IE or when im playing an online game such as WoW and
>not using IE at all, it will disconnect when no one is using the computer
>aswell.
>
>The other computer i used for more than a week and was not disconnected in
>this manner, both computers conect in the same way both using integrated
>network cards, but from different companies.
>
>I have the most recent drivers for my SiS 900 integrated lan for my asus
>terminator P4 computer that will work, the other comptuer uses a realtek
>network card(integrated)
>
>I have turned off the power saving features of my network card, i seen it
>mentioned in other posts and tried it, but still have the same problem... it
>is still currently set to off.
>
>I tried pingplotter and ping both of the DNSservers listed under the details
>of my connection, everything seems to be working well... but i think my
>connection did drop during the ping and pingplotter prgram brought my
>connection back without me having to repair it, i will wait till my
>connection goes down again and try this again.
>
>As far as anti spy programs i run adaware/spybot/microsoft antispy and
>trendmicros new anti spy
>
>here is a hijackthis log i just made

<SNIP>

Well, I did say "expert advice", which is not, to say, here. But I can usually
spot anything pretty obvious, and there's nothing interesting in your HJT log.

So where are we? One week with no disconnects on Computer A, 2 minutes to 1
hour between disconnects on Computer B, I'd say that's pretty obviously related
to something on Computer B.

And I'm 98% confident that Computer B hasn't got any detectable spyware problem.
At least from HJT viewpoint.

So 2 minutes to an hour, problem; repair or release-renew, problem goes away.
Power management not the problem. PingPlotter shows total connection drop when
problem occurs.

Describe Computer A and Computer B please. Hardware and software. Any major
differences between the 2?

When did you note the problem first? How long had Computers A and B been in
service, when problem first noted? Any changes to Computer B just before
problem noted?

--
Cheers,
Chuck, MS-MVP [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.
.

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