Re: Can't access web site from two of three computers on home network
- From: "Ron Lowe" <ron-msng@{d.e.l.e.t.e}lowe-family.me.uk>
- Date: Thu, 21 Jul 2005 11:21:02 +0100
"Julian" <julian@xxxxxxxxxxxxxxx> wrote in message
news:dbnrc0$eh6$1@xxxxxxxxxxxxxxxxxxxxx
> I'm pretty good at solving computer problems, in fact it's my job. But
> this one has me stumped. It all started when my wife told me she could not
> access the site www.hsbc.co.uk from her computer. Since this is a banking
> site, I was concerned. I could access the site from my computer, so the
> site was not down.
>
> I checked the hosts file - there was no problem with that. The web address
> resolves to the same IP address as it does on my computer.
>
> I installed and ran MS AntiSpyware - it found and removed one suspect file
> which I don't think had any bearing on the problem, and it made no
> difference.
>
> I cleared out the web browser cache. Internet Explorer could still not
> access the site.
>
> I installed the Firefox browser. That could not access the site.
>
> I tried Telnet to www.hsbc.co.uk port 80 - it timed out.
>
> All computers run Windows XP2 updated to the same level. There is no
> firewall software on any of the computers, either the Windows XP firewall
> or a third party one. All three computers access the Internet via an SMC
> Barricade ADSL modem/NAT firewall/router, which also works as a DHCP
> server. I reset the Barricade - it made no difference.
>
> I fired up the laptop - the third computer on the network - which does not
> use the same anti-virus as the other two. I could not access
> www.hsbc.co.uk from that, either.
>
> I can still access the site from my own computer.
>
> My wife's computer is 192.168.2.103.
> My computer is 192.168.2.108.
>
> I'm completely at a loss.
> --
> Julian
Check name resolution first.
Go to a command prompt, and issue the command:
ping www.hsbc.co.uk
Now, the server does not respond to pings, so you will just get 'request
timed out'.
However, you will see the IP address which the site resolved to:
Pinging www.hsbc.co.uk [161.113.4.1] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Do you get the same IP address: 161.113.4.1 ?
--
Best Regards
Ron Lowe
MVP - Windows Networking
.
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