Re: Internet Connection Lost After Installation of Windows XP Service Pack 2 (WinXP SP2)

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On 16 Jun 2005 08:30:24 -0700, "ObsesivelyCurious" <*email_address_deleted*>
wrote:

>Chuck,
>
>Just as I was about to proclaim complete victory last night.... (see
>below)
>
>Continuing my previous post...
>
>I now re-enabled all Norton AntiVirus related entries in IE section,
>rebooted the box, and everything is still working fine. I noticed only
>one difference: my "Internet Connection" in Network Connections now has
>the "Disabled" status when the box first came up. This does not,
>however, prevent me from ping or browsing. I can also right-click it
>and choose "Enable" which changes its state to "Connected".
>
>I've also re-enabled Adobe Acrobat BHO as well as MS Money items, and
>everything is still running fine. That's good news. Now what
>remains is some unchecked logon and services items. Most of them
>pertain to Norton AntiVirus or Internet Security....
>
>....an utter disaster struck! Little did I know that this would be the
>last time I would see my system stable for the next 24 hours. Now, one
>more restore point, several unsuccessfull virus scans, malware scans,
>etc., and one sleepless night later I am back to square one.
>
>When I re-enabled Symantec services I started seeing internet slowness
>again. It didn't quite take down the router like before (I could still
>use it just fine from my laptop), but pages took 10 times as long as
>they should to download. So I decided to uncheck these services in
>Autoruns hoping for a smooth ride concluded by possibly uninstallation
>of the Symantec products, but - needless to say - that did not happen.
>After a reboot I saw the same slowness symptoms, and soon afterward the
>infamous error messages (lsass.exe) followed by a reboot started again.
> Trying to get the system to a more stable state I restored to a point
>before the changes I've made with Autoruns, but this didn't help, and
>perhaps made things even worse, cause now I started seeing errors from
>services.exe too.
>
>I figure it had to be a virus of some sort, so I resorted to trying
>antivirus software. I couldn't run Norton AntiVirus in a stable way -
>the app crashed and the system followed. I grabbed Symanted Sasser
>removal tool and did a system scan, which went through without a reboot
>on 2nd or 3rd attempt and found nothing! I thought, maybe I got some
>other worm, and found out about McAffee's stinger. I got that one too
>and ran it. First in normal windows mode, in which it briefly splashed
>something about a virus found in a single file, but I didn't have a
>chance to even see the name, cause the app crashed too. I tried it a
>few more times in normal mode and I didn't see any viruses, but the
>scan never completed because of app and system crashes. Somwhere there
>between furiously rubbing my red eys with contacts permanently
>implanted in them and frantically pulling out my hair, my box started
>randomly rebooting without any error messages whatsoever...
>
>I restarted in safe mode, but even then the spontaneous reboots
>continued. I attempted to run stinger again focusing first on
>C:\Windows. It completed successfully and found nothing. Encouraged
>by that, I started a full scan of both my hard drives, and completely
>exhausted went to sleep.
>
>This morning I found the box restarted again gleefully informing me
>that "the system recovered from a serious error". I have no clue
>whether the scan completed, cause the tool left no log file behind (at
>least as far as I can tell). I started to suspect some hardware
>problem on top of everything else, so I took out all my PCI cards, and
>now I'm running the scan again.
>
>I also took a peek and the system and application logs and I can see a
>bunch of errors in there. I saved those for later, as I didn't have
>the time to analyze them then. One thing that did jump at me - because
>it looked strangely familiar, like a problem that I dealt with before -
>were errors in the acpi module. I'll need to look into this more, as
>this could be the reason for the random reboots without any errors.
>
>Either way, if I can get this system back to some semblance of
>stability I will feel quite proud of myself...
>
>I'll report on the progress and any conclusions I reach.
>
>Andrew

Andrew,

It's good to be experimental, that's one way to learn, but I suspect that you
may be a bit undiscriminating in stopping services. Many services are essential
system processes, and should not be stopped. You would do well to read a bit
about each service in question. BlackViper is a good web site to use for that
purpose, and here are two possible archive links to his web site:
<http://web.archive.org/web/20041130032640/http://www.blackviper.com/WinXP/servicecfg.htm>
<http://kye-u.hopto.org/mirror/blackviper/WinXP/servicecfg.htm>

One detail comes to mind. The "Internet Connection" in Network Connections is
quite likely the management interface for your router, not the connection
itself. The interface depends upon a couple services, Plug and Play and SSDP
Discovery. If you can manage your router using its web interface, this "device"
is not essential.

--
Cheers,
Chuck
http://nitecruzr.blogspot.com/
Paranoia is not a problem - it's a normal response from experience.
My email is AT DOT
actual address pchuck sonic net.
.

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