RE: Strange User Problems

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From: Malke (noreply_at_invalid.com)
Date: 02/16/05 

Date: Tue, 15 Feb 2005 16:47:55 -0800

CJ wrote:

> I just wanted to clarify that it doesn't seem to matter what type of
> machine
> she is on.. she has tried 3. Also, The errors are random and I cannot
> duplicate them on command.
>
> "CJ" wrote:
>
>> So, I have a user that has, for the past month, reported strange
>> network
>> interactions. First of all, sometimes she's "locked out" when she
>> tries to log in... and then if she waits 5 minutes, she is magically
>> "unlocked" and
>> can access the network. Sometimes she is genuinely locked out, but
>> swears
>> she types in her password correctly. Sometimes when the machine will
>> tell her she's locked out, she will ask one of the site techs to
>> unlock her, but
>> when they check her profile, they find she is NOT locked out. Very
>> strange.
>>
>> Some other strange things are:
>>
>> - her login script will run and map her drives for her, but she can
>> only SEE
>> them. When she tries to access these drives, including her own
>> personal folder, she is told that she has the wrong credentials and
>> needs to submit
>> the proper userid and password. What's super strange about this is
>> that one
>> of the drives that maps, the Shared drive, is accessible by Everyone.
>> So...
>> ummm... I'm really at a loss here. I'm not sure where to begin.
>>
>> At first, with the locked out issue, I thought maybe it's like some
>> people have reported before... with Win XP, not all of the network
>> resources seem to
>> load before the login screen allows a user to log in. The solution
>> is to have the users wait 5-10 seconds before logging on.
>>
>> But then with the strange drive mappings, I began to wonder if her
>> whole
>> profile wasn't unravelling. So one of our techs rebuilt her profile
>> today. It didn't help.
>>
>> Now I am completely and utterly lost. I don't know where else to
>> begin. Does anyone else have any ideas?
>>
>> ~CJ

Have your best tech - maybe that's you - sit down with the user and
*watch* her. She's obviously doing something wrong since the problems
follow her from known-working machine to known-working machine. Watch
her carefully. You may have to watch her for an extended time, but
you'll see what she does to produce the glitches and you'll have an
"aha!" moment.

Malke 

-- 
MS MVP - Windows Shell/User
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"

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