Re: No web connect after SP2 Update
From: Bob Dietz (rbdietz_1999_at_yahoo.com)
Date: 02/14/05
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Date: Mon, 14 Feb 2005 02:25:16 -0600
Disconnect the DSL cable.
Reinstall windows and TURN ON THE FIREWALL.
Reconnect the DSL cable.
Do windows updates and ...
-- Bob Dietz Doug Kanter wrote: > "Steve Winograd [MVP]" <winograd@pobox.com> wrote in message > news:p2hu0117h7bcp7orbqjaviceli8egdpm3m@4ax.com... > >>In article <40vPd.446$if5.115@news02.roc.ny>, "Doug Kanter" >><ancientangler@hotmail.com> wrote: >> >>>Why isn't anything easy? >>> >>>Working on a friend's Compaq Presario (the world ugliest computer). Her >>>teenage son had done everything possible to screw it up. Many kinds of >>>spyware, 2 viruses, machine was a mess. So, my friend said "The hell with >>>it....let's start from scratch". Used the Compaq restore disk to reformat >>>& >>>reinstall XP Home. Installed ZoneAlarm (free version) next, everything >>>worked fine. Did all MS updates EXCEPT SP2 (ran out of time & energy on >>>the >>>first night). Everything worked fine. >>> >>>Did the SP2 update (using Windows Update from the start menu). No glitches >>>during install, but now, I cannot access the internet. When I did the SP2 >>>update on two other machines, I did NOT have this problem. Before I start >>>poking around, can anyone offer a clue, or tell me which fork in the road >>>to >>>take? >>> >>>By the way, I tried shutting down ZoneAlarm, even though it did NOT >>>indicate >>>that it had blocked anything outbound, like IE, but doing this made no >>>difference. Uninstalled ZA, at which point the Windows firewall kicked in. >>>Disabled THAT while figuring this out. And, there is no AV software >>>installed yet. Just a clean machine. Almost. >>> >>>-Doug >> >>Running two firewalls simultaneously is likely to cause problems. >>Disable the Internet Connection Firewall (original, SP1) or Windows >>Firewall (SP2) immediately after installing a firewall like ZA. >> >>I've seen ZA cause problems on XP. Shutting down ZA didn't help. >>Un-installing ZA was necessary. >> >>Can the computer ping a web site by IP address and by name? Try: >> >> ping 216.239.39.99 >> ping google.com >> >>If the first succeeds and the second fails, there's a DNS problem. If >>they both fail, try these steps to fix the problem: >> >>1. Go to Start | Run | Msconfig | Startup and disable any remnants of >>ZoneAlarm that the un-install procedure didn't remove. >> > > > > Time for an update on the computer from hell. I've reformatted & renovated > about 30 machines thus far. Never anything like this. > > 1) Found a few remnants of ZA in the registry, but nothing in msconfig's > startup tab. By the way, there were not two firewalls running > simultaneously. Windows recognizes the presence of ZoneAlarm, but even so, I > checked the control thing for the Windows firewall. It was off. But, never > mind....see below. > > 2) Able to ping both address you suggested with no problem. > 3) Tried your suggestion: "netsh winsock reset catalog". Whatever it did, it > didn't help, although it looks interesting enough that I've stuck a note in > my 300 lb XP textbook to learn more about it. > > At 10:00 tonight, I decided I had a choice to make: Keep dickin' around with > this machine in its current state, or start from scratch. I chose "B". Stuck > in the Compaq restore disk, wiped the HD clean, and got as far as the first > round of MS updates. The machine still connects via DSL, nice & fast. > However, this time, new spooks have arisen: > > 1) I'm seeing popup windows even when IE is ***NOT RUNNING*** (or at least > *I* haven't started it). > 2) Went for the second round of MS updates and I'm getting multiple script > errors from the Windows Update site. Can't get past the "checking for > updates" screen. This did NOT happen when I started from scratch with the > machine two days ago. > 3) Unlocked the gun safe, pulled out my favorite handgun, and prepared to > murder the CPU. Decided to go to sleep and reconsider the idea, since it > belongs to my ex-wife's cousin and I have enough friction to deal with > because everyone in her family is supposed to dislike me. :-) > > I'll let you know what happens tomorrow. > >
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