Re: Remote desktop connection error

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From: Sooner Al (SoonerAl_at_somewhere.net.invalid)
Date: 12/05/04


Date: Sun, 5 Dec 2004 09:31:52 -0600

Please post the *EXACT* error message wording when you try to connect to the PC *AND* with the
Windows Firewall disabled...

Thanks...

-- 
    Al Jarvi (MS-MVP Windows Networking)
Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...
"Sooner Al" <SoonerAl@somewhere.net.invalid> wrote in message news:...
> Weird problem, although I seem to remember another person with a similar problem. My problem is 
> trying to find that old thread.
>
> So if you disable the Windows SP2 firewall on the PC you still can not access it using Remote 
> Desktop from another PC on your local LAN?
>
> Any chance you have some other personal firewall software installed on that particular PC? Any 
> anti-virus software running that may be causing a problem?
>
> Going back to the Event Log, was there anything in the log of interest? You should be logging both 
> successful and failed log on attempts...
>
> -- 
>    Al Jarvi (MS-MVP Windows Networking)
>
> Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
> The MS-MVP Program - http://mvp.support.microsoft.com
> This posting is provided "AS IS" with no warranties, and confers no rights...
>
> "Michael" <m.trott@bigpond.net.au> wrote in message news:uV$YCxs2EHA.1192@tk2msftngp13.phx.gbl...
>> Hi steve,
>>
>> yeah scope set to internal network, when i disable the exception the DROP'd packects show up in 
>> the firewall log, yeah ive tried connecting via IP,
>>
>> maybe its just me, but if the port isn't open its either going to be the firewall or the app that 
>> uses/opens the port. And as i have tried with and without the firewall, and with both 3389 is 
>> closed to external access, so im guessing it Remote Desktop.
>>
>> Would make sense if the scope was only to allow from localhost, but i have enabled for local 
>> subnet, also tried all sources, neither would actaully open the port.
>>
>> really appreciate the help :)
>>
>> thnx
>>
>>
>> Michael
>>
>>
>> "Steven L Umbach" <n9rou@nospam-comcast.net> wrote in message 
>> news:e$U%23pEi2EHA.3132@TK2MSFTNGP14.phx.gbl...
>>> Check that your XP firewall does allow exceptions and that the "scope" is correct as to IP 
>>> addresses or subnet or all. If possible try to disable the XP firewall when trying to connect 
>>> from another computer on your network and connect using the computer's IP address instead of 
>>> name to see if the problem is the firewall or something else. Of course do not disable the XP 
>>> firewall when connected to the internet without other firewall protection such as a NAT router. 
>>> And if using a NAT router, port 3389 TCP will need to be forwarded to the internal IP address of 
>>> the computer you want to remote into.  --- Steve
>>>
>>>
>>> "Michael" <m.trott@bigpond.net.au> wrote in message 
>>> news:%235mqsMh2EHA.2676@TK2MSFTNGP12.phx.gbl...
>>>> only info I get is connection refused, which made me initially try telneting to port 3389 on my 
>>>> XP machine from another machine on my network and the port was closed.
>>>>
>>>> so either the firewall isin't actually allowing the exception rule, although it is set, or 
>>>> Remote Desktop, isn't for some reason initiallising and opening the port. The firewall is 
>>>> allowing some excetptions, ftp... , so it should be working
>>>>
>>>> when you said check the logs, did you just mean use the 'Event Viewer'
>>>>
>>>> thanks
>>>>
>>>> Michael
>>>>
>>>> "Sooner Al" <SoonerAl@somewhere.net.invalid> wrote in message 
>>>> news:unV8N9f2EHA.1400@TK2MSFTNGP11.phx.gbl...
>>>>> Any error messages?
>>>>>
>>>>> Anything of interest in the logs?
>>>>>
>>>>> -- 
>>>>>    Al Jarvi (MS-MVP Windows Networking)
>>>>>
>>>>> Please post *ALL* questions and replies to the news group for the mutual benefit of all of 
>>>>> us...
>>>>> The MS-MVP Program - http://mvp.support.microsoft.com
>>>>> This posting is provided "AS IS" with no warranties, and confers no rights...
>>>>>
>>>>> "Michael" <m.trott@bigpond.net.au> wrote in message 
>>>>> news:eZb8suf2EHA.3816@TK2MSFTNGP09.phx.gbl...
>>>>>> yeah, im admin and have p/w set, im listed as a user,
>>>>>>
>>>>>> its just not opening the port externally, just got me stumped
>>>>>>
>>>>>>
>>>>>>
>>>>>> thnx
>>>>>>
>>>>>> Michael
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> "Sooner Al" <SoonerAl@somewhere.net.invalid> wrote in message 
>>>>>> news:%23u4EbUf2EHA.1392@tk2msftngp13.phx.gbl...
>>>>>>> The account you use to log onto the PC with Remote Desktop must be an Administrator or a 
>>>>>>> member of the Remote Desktop Users Group *AND* have a password. That account is local to the 
>>>>>>> machine your trying to log onto, not the remote PC that your sitting at...
>>>>>>>
>>>>>>> http://theillustratednetwork.mvps.org/RemoteDesktop/RemoteDesktopSetupandTroubleshooting.html
>>>>>>>
>>>>>>> -- 
>>>>>>>    Al Jarvi (MS-MVP Windows Networking)
>>>>>>>
>>>>>>> Please post *ALL* questions and replies to the news group for the mutual benefit of all of 
>>>>>>> us...
>>>>>>> The MS-MVP Program - http://mvp.support.microsoft.com
>>>>>>> This posting is provided "AS IS" with no warranties, and confers no rights...
>>>>>>>
>>>>>>> <a@b.com> wrote in message news:%23GAvuFf2EHA.2676@TK2MSFTNGP12.phx.gbl...
>>>>>>>> Hi all,
>>>>>>>>
>>>>>>>> I cant connect into my XP prof (SP2) machine using remote desktop, remote desktop
>>>>>>>> is enabled,
>>>>>>>> checked and the rule is listed in the firewall exceptions, to allow from
>>>>>>>> internal network.
>>>>>>>>
>>>>>>>> if i run netstat -a,
>>>>>>>>
>>>>>>>> TCP    main:3389              main:0                 LISTENING
>>>>>>>>
>>>>>>>> its listening on 3389, I can telnet from the box and the port is open,
>>>>>>>> but cant access from other boxes on same network.
>>>>>>>>
>>>>>>>> The only problem i can see is in 'Select Remote Users' area, In the location
>>>>>>>> field only the localhost is listed, and i cant edit. I thought may be due to
>>>>>>>> an inactive service, so ive enabled all of the serives i have previously
>>>>>>>> disabled, now all active, and still same problem.
>>>>>>>>
>>>>>>>> anyone have any ideas :)
>>>>>>>>
>>>>>>>>
>>>>>>>> thnx
>>>>>>>>
>>>>>>>> michael
>>>>>>>>
>>>>>>>
>>>>>>
>>>>
>>>
>>>
>>
>>
> 


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