Re: i can ping my dns server but have no internet access

From: Steve Winograd [MVP] (winograd_at_pobox.com)
Date: 09/29/04 

Date: Wed, 29 Sep 2004 01:48:25 -0600

In article <617CC899-3476-4549-B060-E0A52CEBB550@microsoft.com>,
"Shane" <Shane@discussions.microsoft.com> wrote:
>I have a pc running XP home that would not connect to the internet via modem
>(would connect to isp but could not surf the internet). I then connected it
>to my lan wich has an adsl connection through a router -still no luck. I can
>ping the gateway and dns server but can not ping www.microsoft.com. To config
>my router i use a html link (eg. http://192.168.0.200/admin) but that will
>not work on this pc. The network is woking as i installes sp2 to see if this
>would fix the error. I have run msconfig to disable all non microsoft
>services to see if the helps but no luck.
>
>If i open a web site like www.cnn.com it says can not open search page.
>
>Please help

Pinging www.microsoft.com doesn't tell you anything, since that site
doesn't reply to pings. Try these:

   http://216.239.39.99
   http://google.com

If the first succeeds and the second fails, there's a problem with DNS
resolution on your computer. If both fail, try pinging the computer's
default gateway address. If that fails, the problem could be caused
by TCP/IP stack corruption. In that case, try these fixes:

Original or SP1 - Follow the steps given here:

   How to determine and recover from Winsock2 corruption
   http://support.microsoft.com/?id=811259

SP2 - enter this line at the command prompt:

   netsh winsock reset catalog. 

-- 
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)
Please post any reply as a follow-up message in the news group
for everyone to see.  I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.
Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

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