Re: ***VERY DIFFICULT SOLUTION NEEDED***

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From: Kent W. England [MVP] (kwe_at_mvps.org)
Date: 09/19/04 

Date: Sat, 18 Sep 2004 20:19:48 -0700

joyceeamonn@hotmail.com wrote on 18-Sep-2004 2:47 AM:
> While using some anti-spam software I accidentally
> deleted a file/files that were very important to my
> system.
> However, I have no record of what files I deleted and now
> when I try to connect to the internet I get Error # 733
> and even though my modem can connect to the server there
> is no transfer of data.
> Can anyone tell me how to solve this problem? At the
> moment I think I'm going to have to delete the whole
> system and start from scratch!
> I Have tried to:
> 1. Go to a restore point.
> 2. Delete and reinstall all networking software.
> 3. create new connections
>
> Thanks for your help, any suggstions would be great.
>
> Eamonn

I can't help you with a difficult solution, but I can suggest a simple
solution that might work. Often when you remove malware with an
automated tool, the tool doesn't clean up the network layered services
stack after removing one of the components that is part of the malware.

If you used Ad-aware SE Personal edition, then you can download the LSP
Explorer add-on and use that add-on from within Ad-aware to fix your
stack. Or you can download and run LSPfix, tell it "I know what I am
doing" and repair the stack, if LSPfix indicates that the stack is
broken. I don't recommend removing any components from the stack using
either tool. Only repair the stack if the tool indicates that the stack
is broken. If it appears that the stack is OK, then this isn't your
problem. Don't remove any components from the stack. 

-- 
Kent W. England, Microsoft MVP for Windows Security

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