Re: Windows2002XP Home Edition
From: Steve Winograd [MVP] (winograd_at_pobox.com)
Date: 08/28/04
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Date: Fri, 27 Aug 2004 21:04:50 -0600
In article <041b01c48ca0$430fa010$a401280a@phx.gbl>, "Chris C."
<Amber111@Earthlink.Net> wrote:
>I have a (1 year old) Dell Inspiron that came with this
>O/S installed. We have had MANY problems with LINKSYS
>equipment networking our home PC's. My youngest gave up
>using her laptop (8 months ago) because she either could
>not access internet, or print. Finally got laptop to
>access internet, but cannot print. Two of
>Dell's 'wireless' techs said it amounts to same problem.
>One of LINKSYS techs agreed. Even though I paid $600
>for 'complete care' for 5 years, Dell cannot repair it.
>They say it is an advanced problem, and have no idea how
>it happened. Technicians tell me problem is a check box in
>software that should be there, isn't. Start, control
>panel, network, click on properties for any of the
>connections listed and you get a box with 3 tabs. If you
>click on the advanced tab, there should be a box where you
>can UN check the firewall in XP (even though we do not
>have it installed for McAfee, or through LINKSYS router,
>it exists in the XP software and is preventing the laptop
>from seeing the printer, even though it can access the
>internet). Our software does not have that checkbox (it
>does, however, have a message about corrupted software and
>that a management program took over). Any advice would be
>appreciated. I would like to give my daughter her machine
>back so that she can do her schoolwork. It serves no
>purpose sitting in it's case on the floor. Yes, the laptop
>did print before. What happened? My daughter downloaded a
>program called Kazaa. I uninstalled it. It could not print
>with it on. That is the only thing I can find different
>from the original installation. I cannot restore because
>of data that has to be printed (Catch-22) before I do
>that).Thank you.
Go to Start | Run, type "devmgmt.msc" in the box, and click OK. In
Device Manager, un-install the wireless network adapter. Then, reboot
and let Windows XP detect and re-install it.
If that doesn't fix the problem, call Dell back and insist that they
either repair the computer under warranty or replace it with a new
one.
-- Best Wishes, Steve Winograd, MS-MVP (Windows Networking) Please post any reply as a follow-up message in the news group for everyone to see. I'm sorry, but I don't answer questions addressed directly to me in E-mail or news groups. Microsoft Most Valuable Professional Program http://mvp.support.microsoft.com
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