Re: can't configure broadband connection after WinXP repair instal
From: eddo (eddo_at_discussions.microsoft.com)
Date: 08/14/04
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Date: Fri, 13 Aug 2004 18:15:08 -0700
That was it, Ron - thanks! I didn't re-apply SP1 - I just did the work-around
(deleting two registry keys) and found my original broadband connections
right back the way they were. I was able to log on the net immediately.
-eddo
"Ron Lowe" wrote:
> "eddo" <eddo@discussions.microsoft.com> wrote in message
> news:9E8C450D-7305-421A-B393-7145B185C991@microsoft.com...
> > WinXP Home, SP1. Because of ongoing problems with
> > getting windows updates to work (they would download
> > but not install) we were instructed to do an XP
> > repair install, which I did. Afterwards, I found
> > I could not log on the net because the DSL broadband
> > connection was no longer in the Network Connections
> > (under Control Panel). Doing the 'repair' operation
> > that the DSL connection manager provides did not get
> > it back, either.
> >
> > First I tried to re-install my DSL software from the
> > CD but the install would hang when it got to the
> > point where it was trying to configure the PPPoE
> > connection.
> >
> > So, I called SBC DSL tech and he walked me through
> > manually establishing a broadband connection under
> > Network Connections, but we found that upon running
> > the 'New Connection' wizard (from the Network
> > Connections window), we could get no further than the
> > 4th step because a needed selection was not enabled:
> >
> > The full steps thru the wizard were:
> >
> > 1. 'Welcome/explain screen' - clicked Next.
> > 2. 'Network Connection Type' - selected 'Connect to
> > the Internet', clicked Next.
> > 3. 'Getting Ready' - selected 'Set up my connection
> > manually', clicked Next.
> > 4. 'Internet Connection' - there are 3 options; we
> > need to select the 2nd, 'Connect using a broadband
> > connection that requires a user name and password',
> > but this (and the first option, 'Connect using a
> > dial-up modem') are both disabled. Only the 3rd
> > option, 'Connect using a broadband connection that
> > is always on', is enabled.
> >
> > We tried going to 'Phone and Modem Options' in Control
> > Panel and putting in a new configuration under 'Dialing
> > Rules' and rebooting, which we did, thinking it might
> > get them re-enabled, but it made no difference - the
> > 1st two options under step 4 above were still disabled.
> > At this point the SBC tech said it's 'microsoft's
> > problem'.
> >
> > So here I am. Can anyone tell why these options are
> > disabled and how to get them enabled, so I can complete
> > my DSL install, so I can get back on the net???
> >
> > any help greatly appreciated,
> > -eddo
>
>
> This is the usual problem:
>
> You Cannot Create a Network Connection After You Restore Windows XP
> http://support.microsoft.com/default.aspx?scid=kb;en-us;329441
>
>
> The usual fix is to re-apply SP1.
>
> Now that SP2 is out, I'm not sure if applying SP2 directly on
> such a machine would also fix it.
>
> But I dislike applying new SPs to broken machines.
> I'd always rather have the machine working and stable in its
> existing state before loading new software.
>
> --
> Best Regards,
> Ron Lowe
> MS-MVP Windows Networking
>
>
>
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