Re: One of my clients cannot dial into our AD network and access resources
From: Stephen Harris (stephen.p.harris_at_sbcglobal.net)
Date: 08/02/04
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Date: Mon, 02 Aug 2004 21:29:29 GMT
"Rod" <rodf@newsgroups.nospam> wrote in message
news:OjW%23eKNeEHA.3428@TK2MSFTNGP11.phx.gbl...
> We have several customers who dial into our network and use some VB6
> applications that we've written. (These applications run against SQL
Server
> 2000. Our network is a Windows 2000 Active Directory network.) These
> customers are using various Windows OS's, such as Windows 98SE, Windows NT
> Workstation, Windows XP Home Edition and Windows XP Professional.
>
> Most can dial into our network and get authenticated just fine. There is
> one, however, who has been having considerable trouble being able to do
so.
> He has Windows XP Home Edition on a laptop and XP Professional on a
desktop.
> He was able to use our applications just fine, up until a month or so ago.
>
> I have asked about this problem in the VB newsgroups, but I am beginning
to
> think that the problem is more fundamental. The user has allowed me to
> borrow his desktop and I've got a RJ-11 cable connected to it, so that I
can
> test the dial-up. This time, after connecting to our network, I brought
up
> the command window on his XP Pro machine and try to do some things. I did
a
> IPCONFIG and found that it seems our WINS server and our DNS server. In
the
> dial-up adapter, DNS and IP is assigned dynamically. But if I try pinging
> something like:
>
> ping ourserver
>
> it cannot find the server. However, if I specify the IP address like
>
> ping 192.168.0.4 (I am making this IP address up; it isn't the IP address
> of the server)
>
> then it can find it just fine.
>
I sort of remember this from school. Pinging the numeric Ip address
but not the name substitution points to a problem with the DNS
Domain Name Server lookup setting; my course was for win 2k server
and I recall there was a hosts file involved. This should point you in
the right direction since your DNS needs to be fixed in any case.
USE ONLY YOUR INTERNAL DNS SERVER THAT HOSTS YOUR AD ZONE
Stephen
> I have also noticed that I cannot map a drive to a network share at all on
> his machine, whereas I can on other customers' machines.
>
> One last thing. I don't know if this will have any bearing on the
problem,
> or not, but he uses AOL. He has AOL 8.0 installed on both his laptop and
> desktop (I don't know if AOL 8.0 is the latest version or not).
>
> So, the bottom line is, what could be causing these problems for this
user?
>
> Rod
>
>
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