Re: unable to delete network files although can cut
From: Steve Winograd [MVP] (winograd_at_pobox.com)
Date: 06/24/04
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Date: Thu, 24 Jun 2004 00:59:29 -0600
In article <49D64DF1-4C36-437F-AF8B-73511C7E7DA7@microsoft.com>,
"sdcpamjc" <sdcpamjc@discussions.microsoft.com> wrote:
>How do I get the Hotfix for 811492?
>
>"Frank van Niele" wrote:
>
>> Check KB 811492
Contact Microsoft Product Support Services, as described in the
Knowledge Base article:
It May Take 35 Seconds to Delete Files over the Network
http://support.microsoft.com/?id=811492
Hotfixes are meant to solve specific problems and don't go through the
same testing procedures that regular Windows code does. For that
reason, they aren't available from any other source, and Microsoft
only gives them to people who have the specific problem that the
hotfix addresses.
When you contact Microsoft Product Support Services:
1. Tell them that you have the problem described in KB article 811492.
2. Request the hotfix.
3. Ask them to waive the charge for the support call, as described in
the article.
4. Don't ask for help with any other issue.
-- Best Wishes, Steve Winograd, MS-MVP (Windows Networking) Please post any reply as a follow-up message in the news group for everyone to see. I'm sorry, but I don't answer questions addressed directly to me in E-mail or news groups. Microsoft Most Valuable Professional Program http://mvp.support.microsoft.com
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