Re: Reinstalling dial-up networking on XP

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From: Steve Winograd [MVP] (winograd_at_pobox.com)
Date: 06/16/04 

Date: Wed, 16 Jun 2004 10:51:14 -0600

In article <1d26301c45397$bd245ae0$a501280a@phx.gbl>, "Andrew"
<anonymous@discussions.microsoft.com> wrote:
>>>I've just upgraded to broadband which worked well for a
>>>few days then would not connect. My ISP tried a number of
>>>things eventually telling me that I should re-install
>>>dial-up networking but then refused to take me through
>>>how to do this (great service!)
>>>My computer knowledge is basic and I have no idea how to
>>>do this in windows XP - I've trawled through Microsoft
>>>articles but nothing seems to work - the restore facility
>>>was switched off. Any ideas gratefully received.
>>
>>Your ISP is mistaken. Windows XP doesn't have a separate "dial-up
>>networking" component, so it isn't possible to un-install or
>>re-install it. That advice only applies to Windows 95, 98, and Me.
>>
>>Can you talk to a different person at your ISP who understands XP
>>better?
>
>Thanks Steve, I tried my ISP again & even spoke to a
>supervisor but they are adamant that this is possible
>with Windows XP - of course they would not give me any
>detail of how this can be done as it extends beyond their
>narrow band of support.
>Andrew

I'm sorry that you're having such trouble, Andrew. You deserve better
support from your ISP.

I think that the fact that they want you to do something but can't
tell you how to do it speaks for itself.
 
There's no such thing as a separate "dial-up networking" component in
Windows XP. It isn't possible to un-install or re-install "dial-up
networking".

You can open the Network Connections folder, delete a particular
dial-up connection, and create a new dial-up connection.

However, most broadband Internet connections (e.g. cable modems)
appear in Network Connections as "LAN or High-Speed Internet"
connections, not "Dial-up" connections. What type of broadband
service do you have? I would only expect a "Dial-up" connection if
you have a DSL service that uses PPPoE (PPP over Ethernet).

You could post a message in this news group with complete details of
your broadband connection and the problem that you're having, and
someone might be able to tell you how to solve it.

Can you switch to a different ISP? 

-- 
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)
Please post any reply as a follow-up message in the news group
for everyone to see.  I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.
Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

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