Re: pop and smtp errors unique to machine

From: neo [mvp outlook] (neoheart_at_remove-heart.mvps.org)
Date: 06/05/04


Date: Sat, 5 Jun 2004 06:52:21 -0700

His post doesn't indicate the client is trying SSL. (See the line Secure
(SSL):No) What he is getting is a socket error. Look for things that would
prohibit a connection. These things could be something like...

1) Client uses the MS proxy client and needs to set a rule in the client
configuration file to allow port 110 and 25.

2) User may not have a valid ip configuration for his environment. (e.g.
check network configuration)

3) personal firewall may be blocking the application from opening a port

4) corporate firewall may be blocking the host from reaching the pop/smtp
server (this one is easy to check for. open a command prompt and type
netstat -n when doing a send/receive. if you see a SYN_SENT next to the IP
address that represents the POP/SMTP server, then there is a device on the
network that is prohibiting the connection.)

"Rob Schneider" <rmschne@removetheones_b1e1e1b.net.net> wrote in message
news:%23KIPQJwSEHA.1472@TK2MSFTNGP09.phx.gbl...
> Are you *absolutely* sure the account is configured correctly?
>
> See your ISP's help site. I see the doc
>
http://www.cogeco.ca/files/pdf/userguides_on/internet/Add_email_account_Outlook6.pdf
> which suggests that you should not be using Secure SSL, yet the error
> message below suggests that you have set it?
>
> Hope this is useful to you. Let us know.
>
> rms
>
>
>
>
> Gary Roach wrote:
> > I'm using windows xp home and i'm running into pop and smtp errors using
> > outlook. i've verified on another machine that the account works and the
> > settings i'm using are correct. when i try "test account settings" for
the
> > account using outlook the "log on to pop" fails and the "send test
e-mail"
> > fails. i've also tried using outlook express and i get the following pop
> > error:
> >
> > The connection to the server has failed. Account: 'pop.cogeco.ca',
Server:
> > 'pop.cogeco.ca', Protocol: POP3, Port: 110, Secure(SSL): No, Socket
Error:
> > 10061, Error Number: 0x800CCC0E
> >
> > i've scanned for spyware using spybot and it comes up clean. any ideas?
> > thanks for the help
> >
> > gary
> >



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