Re: TCP/IP Problem
From: Chuck (none_at_example.net)
Date: 05/22/04
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Date: 22 May 2004 13:27:23 -0500
On Sat, 22 May 2004 09:56:02 -0700, "John" <anonymous@discussions.microsoft.com>
wrote:
>About a week ago I'd updated WinXP, along with updates for Win Media Player. While playing music, the system froze. Did a hard boot, and it was back up and running fine. Playing music, froze again, another hard boot and this time lost Internet connection.
>
>To make a long story short, I've run SpyBot, Registry Mechanic, chkdsk /f, unistalled/re-installed the network card & drivers, re-installed WinXP without updates, defragged the disk, and reset the network connection.
>
>I can ping the network card, but not the gateway. The setting are the same as the WinXP PC that I'm posting from.
>
>Any help?
>
>Thanks in advance!
John,
Please provide ipconfig information for each computer on your LAN.
Start - Run - "cmd". Type "ipconfig /all >c:\ipconfig.txt" into the command
window - Open c:\ipconfig.txt in Notepad, copy and paste into your next post.
Identify operating system with each ipconfig listing.
WinXP has a hardware wizard that will check each device. Did you run it for
your network card? Is there any vendor supplied diagnostic for the card?
Switch network connections (network cable and router port) between the bad
computer, and one totally working.
Check connectivity between the bad computer, and the one that you post from:
1) Ping the other by name.
2) Ping the other by ip address.
3) Ping itself by name.
4) Ping itself by ip address.
5) Ping 127.0.0.1.
6) Ping the router.
Report success / failure, and error returned, of each of 12 pings.
Do the following virus and spyware checks for each computer on your LAN.
How current is your virus protection? Try these free online virus scans:
<http://www.bitdefender.com/scan/license.php>
<http://www.pandasoftware.com/activescan/com/activescan_principal.htm>
<http://www.ravantivirus.com/scan/>
<http://security.symantec.com/ssc/home.asp>
<http://housecall.trendmicro.com/housecall/start_corp.asp>
Now check for, and learn to defend against, additional carriers of infection.
Have you downloaded these programs before? Download them again, as many are
revised frequently, to keep up with the current level of malware being attempted
constantly - get the absolutely most current version of each product listed.
They're all free - and most pretty small, so they download quickly enough.
First, download LSP-Fix and WinsockXPFIx from <http://www.cexx.org/lspfix.htm>,
and CWShredder from <http://www.majorgeeks.com/download4086.html>. All are
free.
Next, close all Internet Explorer and Outlook windows, then run CWShredder.
Have it fix all variants.
Now check for, and remove, spyware. Get HijackThis
<http://www.majorgeeks.com/download.php?det=3155> and Spybot S&D
<http://www.safer-networking.org/index.php?page=download>. Both free.
1) Install and run Spybot. First update it ("Search for updates"), then run a
scan ("Check for problems"). Trust Spybot, and make all recommended deletions.
2) Install and run HijackThis. Do NOT make any changes immediately. Save the
HJT Log.
3) Have your HJT log interpreted by experts at one or more of the following
forums (and post it here OR a link to another post):
<http://forums.net-integration.net/>
<http://forums.spywareinfo.com/>
<http://forums.tomcoyote.org/>
<http://www.wilderssecurity.com/>
If removal of any spyware affects your ability to access the internet (some
spyware builds itself into the network software, and its removal may damage your
network), run LSP-Fix and / or WinsockXPFIx.
Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
- Next message: Bob Willard: "Re: Network not available"
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