Re: XP Home/Router/Cable connection Problem

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Tea (pkt1045_at_hotmail.com)
Date: 03/16/04 

Date: Tue, 16 Mar 2004 09:04:12 -0800

I previously did shut everything down as you suggested.
Still was unable to connect. Will open the case up and
reseat everything when I get home from work. Will also
post the results of the ipconfig /all. Thanks.

>-----Original Message-----
>Tea wrote:
>> I was able to connect to the internet from two desktop
>> computers(two separate rooms)running XP Home through a
>> Linsys 4 port wired router to a cable modem. I had to
>> disassemble the equipment to have carpeting installed in
>> both rooms. Upon reassembling the computers and hooking
>> them back up to the router and cable modem, only one of
>> the computers is able to connect.
>>
>> I have compared the configuation of both and they are
>> identical. I have reconfigured the bad machine many
times,
>> switched cables, switched routers, switched ethernet
cards
>> all with no success. The bad unit does not see the
router
>> when I ping it. Ipconfig /all shows the computer is not
>> getting an IP address from the router and is using the
>> automatic internal address. I am unable to get an IP
>> address even when directly attached to the cable modem.
>>
>> I have talked to Linksys support and am no better off
than
>> I was before I called them, except that I know the
router
>> works. They had me switch from automatic to static IP
and
>> change the ethernet card from auto to 10 half duplex,
>> which allowed me to ping the router, but I was still
>> unable to access the internet.
>>
>> What other options do I have? I have spent days doing
>> reseach and troubleshooting.
>
>Shut down all computers. Power down the cable modem.
Power off the
>router. Boot the cable modem after waiting for two
minutes. Power up
>the router when the modem has fully booted. Restart the
computers. How
>is the connection now? If the problem persists, then
open the case of
>the problem computer and reseat the cards, cables, and
RAM.
>
>>From a command prompt on the problem computer,
>type:ipconfig[space]/all[space]>c:\ipconfig.txt. Open
the file
>C:\ipconfig.txt with NotePad, copy the text and post it
here.
>
>Q
>
>
>.
>

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