Re: XP Home/Router/Cable connection Problem

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Quaoar (quaoar_at_tenthplanet.net)
Date: 03/16/04 

Date: Tue, 16 Mar 2004 09:47:52 -0700

Tea wrote:
> I was able to connect to the internet from two desktop
> computers(two separate rooms)running XP Home through a
> Linsys 4 port wired router to a cable modem. I had to
> disassemble the equipment to have carpeting installed in
> both rooms. Upon reassembling the computers and hooking
> them back up to the router and cable modem, only one of
> the computers is able to connect.
>
> I have compared the configuation of both and they are
> identical. I have reconfigured the bad machine many times,
> switched cables, switched routers, switched ethernet cards
> all with no success. The bad unit does not see the router
> when I ping it. Ipconfig /all shows the computer is not
> getting an IP address from the router and is using the
> automatic internal address. I am unable to get an IP
> address even when directly attached to the cable modem.
>
> I have talked to Linksys support and am no better off than
> I was before I called them, except that I know the router
> works. They had me switch from automatic to static IP and
> change the ethernet card from auto to 10 half duplex,
> which allowed me to ping the router, but I was still
> unable to access the internet.
>
> What other options do I have? I have spent days doing
> reseach and troubleshooting.

Shut down all computers. Power down the cable modem. Power off the
router. Boot the cable modem after waiting for two minutes. Power up
the router when the modem has fully booted. Restart the computers. How
is the connection now? If the problem persists, then open the case of
the problem computer and reseat the cards, cables, and RAM.

>From a command prompt on the problem computer,
type:ipconfig[space]/all[space]>c:\ipconfig.txt. Open the file
C:\ipconfig.txt with NotePad, copy the text and post it here.

Q

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