Re: Outlook Express problem

From: XPUSER (XPUSER_at_HOTMAIL.XYZ)
Date: 02/29/04 

Date: Sun, 29 Feb 2004 13:26:57 -0700

<anonymous@discussions.microsoft.com> wrote in message news:194301c3fefb$46a523e0$a601280a@phx.gbl...
>
> >-----Original Message-----
> >"Gordon" <gordon.liversage@ntlworld.com> wrote in message
> >news:41f401c3fecb$8f8944e0$a001280a@phx.gbl...
> >> Every time I open O/E a box pops up stating " outlook
> >> express has encountered a problem and needs to close".
> >> There are two buttons I can press 'send error repot'
> or '
> >> close'. If I send an error report it then closes O/E.
> If
> >> I don't press any button I can still write out an
> e.mail
> >> but will not let me send until I close O/E and open it
> up
> >> again. It then sends the e.mail, but the same box pops
> up
> >> again. Any ideas out there
> >========================================
> >When you get that error message, is there some place you
> >can click on to get details and it shows something like:
> >
> >Error Signature -
> >
> >AppName:
> >AppVer:
> >ModName:
> >ModVer:
> >
> >If so, what is the information shown in those four
> fields?
> >=======================================
> >Hi Puser
> The error signature Shows:
> AppName: msimn.exe
> AppVer: 6.0.2800.1123
> ModName: directdb.dll
> Modver: 6.0.2800.1123
>
> Does that you
===============================================================
I searched on http://support.microsoft.com/default.aspx?scid=fh;EN-US;KBHOWTO
and on http://www.google.com/
concerning the error message you are getting and could not find a definitive answer.

I suggest you try this:
START > RUN > sfc /scannow (Click OK or press Enter)
If prompted for your XP CD, hold down the left shift key on the keyboard while inserting
the XP CD and then when the CDROM drive lights go out, then let go of the shift key.
(The shift key thing is just so the CD does not autorun)
If needed, click on RETRY
Windows File Protection should come up and start scanning the system to make sure
that all XP system files are present.
Once that is complete, take out the XP CD (if you had to put it in)
Restart the computer
Go to Windows Update site and scan for updates and install any critical updates.
http://v4.windowsupdate.microsoft.com/en/default.asp
Temporarily disable your Anti Virus program before installing any critical updates.
Restart computer after the critical updates have been installed.
Test Outlook Express
Post back with results - maybe someone else will have the answer if not resolved.
===============================================================