Re: Musicmatch, can't get no help

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: thor24 (thor24_at_discussions.microsoft.com)
Date: 02/13/05 

Date: Sun, 13 Feb 2005 15:31:03 -0800

Thanks for the reply. Yes I have "plus" installed and my subscription is up
to date. I had no problem like this with my old machine. The problems there
was it constantly locked up if you weren't careful. Thats what I meant about
"again" I called Dell but the one I talked to wasn't very knowledgable about
MM. I don't mind having a problem, but when you can't get any help and they
ignore your requests, that bothers the heck out of me.

"chicagofan" wrote:

> thor24 wrote:
>
> > I have a new Dell 8400 computer with Windows XP. I'm having trouble (again)
> > with Musicmatch Jukebox. I have songs on my account that I'm trying to
> > download. They seem to go through the download completely but at the end it
> > gives me this ERROR [DLS_ERR_License]. Says that I either do not have certain
> > files or they are corupt. You can't talk to any support people at Musicmatch
> > support, they have no phone number for technical support. They also don't
> > answer your E-Mail technical questions.
>
> They will... if you have a Plus subscription. Otherwise you get this:
>
> If you need assistance with a Musicmatch Music Store purchase please use
> the following URL to submit your request:
>
> http://musicmatch.com/form/support/customer/mmmxgp.htm?PRODUCT=Musicmatch_Music_Store
>
>
>
> > They "SUCK" can anyone else help me.
> > Everytime I log in there the songs again try to download and stop at that
> > error. Thanks in advance if you can help me
>
>
> I have WinXP and an el cheapo eMachine and have successfully d/l music
> for the past 2 days through MM. Have you checked with Dell support?
>
> Do you perhaps have a problem with your subscription. Did your computer
> come with the Plus membership? Sometimes EOMs send customers upgrade
> keys they have to enter, to use some services. Just a swag.
>
> I'd check with Dell, you may not be the only customer who's had this
> problem. I know, they don't usually support other software, but you
> might get lucky.
>
> BTW, what version of MM are you using, and do you have XP2 installed?
> Just comparing what I am using with success vs what you may have. :)
> bj
>

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