Re: MM2 crashing
From: Dean Rowe (deanro_at_online.microsoft.com)
Date: 02/06/05
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Date: Sun, 6 Feb 2005 15:30:28 -0800
I'm not sure what product produces that message. A couple of other things I
would check. Run the anti-spyware tool from
http://www.microsoft.com/athome/security/spyware/default.mspx to make sure
you don't have anything nasty lurking on your system.
The other thing you can check, is to see if there is some application that
is running on startup causing a problem. To see if this is the case do a
Start..Run, type in "msconfig" and click OK. From this you can select
Diagnostic Startup to only start the basic things that are required for XP.
Once you click OK it'll ask you to restart. One restarted see if MovieMaker
runs OK.
Regards
Dean Rowe
This posting is provided "AS IS" with no warranties, and confers no rights.
"kfsnowman" <kfrost@sitestar.net> wrote in message
news:%23%23fQqyHDFHA.3324@TK2MSFTNGP15.phx.gbl...
> Dean found this error in system logs.
>
> Event Type: Warning
> Event Source: MsiInstaller
> Event Category: None
> Event ID: 1001
> Date: 2/5/2005
> Time: 1:15:01 PM
> Description:
> Detection of product '{1CB63C5C-DA69-4793-BD35-43BDE2A86D43}', feature
> 'MPEG2_Produce' failed during request for component
> '{4F1C55BF-1E25-4162-A3C2-9398197882E8}'
>
> "Dean Rowe" <deanro@online.microsoft.com> wrote in message
> news:%23XT0qJcBFHA.3824@TK2MSFTNGP10.phx.gbl...
>> When you bring the system back up can you look in the event viewer to see
>> if there are any error messages which may point to a problem? You can
>> find the Event Viewer under Administrative Tools in the Control Panel.
>> Check the Application and System logs for anything suspicious.
>>
>> The other thing you could try is a diagnostic on your hard drive. Just a
>> couple of weeks ago I had a system which stopped working and after a
>> bunch of troubleshooting I discovered the hard drive had started failing.
>> I went to the support section of the website of the hard drive
>> manufacturer and they had a little utility that made a bootable floopy
>> that contained a diagnostic tool which showed an error.
>>
>> Regards
>> Dean Rowe
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> "kfsnowman" <kfrost@sitestar.net> wrote in message
>> news:OTmf$FbBFHA.2984@TK2MSFTNGP11.phx.gbl...
>>> Hi Dean,
>>> Yes you are correct. I downloaded the mem tester, no errors, so that
>>> could be a good thing.
>>>
>>> I bought my PC from tigerdirect, I went to their support web site, and
>>> downloaded the latest Via 4in1 drivers for my board. Haven't tried to
>>> save a movie since doing this. There is a driver for a mother board
>>> listed there also, but not sure if that is the one for my system. Good
>>> idea or not ?
>>>
>>> I'd like to thank you taking your time to help me figure this out.
>>> Thanks Dean. It seems no one else is following this thread, or not
>>> getting involved. Would e mail be better ?
>>>
>>> Keith
>>> "Dean Rowe" <deanro@online.microsoft.com> wrote in message
>>> news:uWPudzaBFHA.2568@TK2MSFTNGP11.phx.gbl...
>>>> So if I understand you're reply then MovieMaker doesn't crash itself,
>>>> but just your entire system? If this is the case it could certainly be
>>>> a memory problem.
>>>>
>>>> You can test your memory with the Windows Memory Diagnostic program
>>>> which you can download from http://oca.microsoft.com/en/windiag.asp.
>>>> That's probably a good step to try next.
>>>> --
>>>> Dean Rowe
>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>> rights.
>>>> "kfsnowman" <kfrost@sitestar.net> wrote in message
>>>> news:umEiwhJBFHA.3472@TK2MSFTNGP14.phx.gbl...
>>>>> Dean,
>>>>> There are no codecs listed in the compatibility list.
>>>>> No error is the system logs , for the app events, security , or
>>>>> system.
>>>>>
>>>>> I did compile a small 179 kb file at the setting for a 33.6 dial up
>>>>> modem if my mememory serves me right. Tried to do the same file at the
>>>>> high quality small size setting, crash.
>>>>>
>>>>> Let me take a min to explain the crash. When MM2 or Media Player or
>>>>> Notepad ( only 3 that exhibit this behavior ) crash , here is what
>>>>> happens.
>>>>>
>>>>> I hear a click, sounds like when montitor goes into power save mode,
>>>>> when it clicks off - make sense ? The hard drive light glows steady,
>>>>> but hear no HD noises. Its like it just locks up, freezes. SO there is
>>>>> no way the log files would have a chance to write anything. I think
>>>>> which explains no errors or warnings in the logs.
>>>>>
>>>>> I have done thorough scan on drive, no bad sectors. Is there a way to
>>>>> check my ram mem ? I really dont have the funds to buy another stick,
>>>>> to see if that is the problem. A diagnostic utility to see if it is
>>>>> going bad.
>>>>>
>>>>> Thing is, if I go into safe mode, i can play a media file, just no
>>>>> audio. tried MM2 in safe mode but wouldnt load as there were no audio
>>>>> drivers loaded.
>>>>>
>>>>> As said above, only those 3 programs shut the system down cold.
>>>>>
>>>>> Aslo, there is a file called runll32. that runs at boot time, for vid
>>>>> card. But this file stays present when I use task manager, should'nt
>>>>> it unload after it does its thing ? Actually this file is called on
>>>>> twice during the start up for separate processes.
>>>>> Keith
>>>>>
>>>>>
>>>>> "Dean Rowe" <deanro@online.microsoft.com> wrote in message
>>>>> news:%23HIo0yCBFHA.3492@TK2MSFTNGP12.phx.gbl...
>>>>>> Have you tried turning off some of the codecs in the compatibility
>>>>>> tab? See my blog for further details.
>>>>>>
>>>>>> http://blogs.msdn.com/deanro/archive/2004/08/22/218501.aspx
>>>>>>
>>>>>> If that doesn't work. Send me the bucket number of the crash and I'll
>>>>>> try to track down where you're crashing.
>>>>>>
>>>>>> To get the crash bucket number:
>>>>>> 1. Use Movie Maker to generate the crash. When you are prompted,
>>>>>> click
>>>>>> the button to send the data to Microsoft.
>>>>>> 2. Immediately after sending the data, go to "Control Panel" |
>>>>>> "Administrative tools" | "Event viewer".
>>>>>> 3. In Event viewer, choose the "Application" node of the tree on
>>>>>> the
>>>>>> left.
>>>>>> 4. Sort the data by "Date", and scroll to the most recent
>>>>>> entries.
>>>>>> 5. Look for entries where the "Type" is "error" and have red "X"
>>>>>> icons. Double click on them to "open" them.
>>>>>> 6. One of the last (most recent) red entries should be for
>>>>>> MovieMaker
>>>>>> and have a "bucket number" in the description field.
>>>>>>
>>>>>> Regards
>>>>>> Dean Rowe
>>>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>>>> rights.
>>>>>>
>>>>>> "kfsnowman" <kfsnowman@discussions.microsoft.com> wrote in message
>>>>>> news:F247D875-CDA4-4262-99D4-FC3626071BE9@microsoft.com...
>>>>>>> Hi,
>>>>>>> I have tried the recommended fixes. MM2 and Media player both lock
>>>>>>> up PC -
>>>>>>> lockup = black screen, and HD light continual glow, have to manually
>>>>>>> reboot.
>>>>>>>
>>>>>>> Either MM2 or Media Player will work fine for a file of about 2 min
>>>>>>> 30 sec
>>>>>>> in length.
>>>>>>> I have done a complet re-install of XP home. Followed the updates
>>>>>>> from MS,
>>>>>>> eventually getting to SP2. DId the codex, DX, vid driver routine.
>>>>>>> Same
>>>>>>> results.
>>>>>>>
>>>>>>> The puzzling thing is this. It used to work fine before or about
>>>>>>> Dec 15
>>>>>>> 2004. I had taken ( as I have done to prob a 100 files before ) a
>>>>>>> .wav file
>>>>>>> about 30 mins in length, import into MM2, then save it as a wmv
>>>>>>> file, when it
>>>>>>> went to save the file screen goes black, HD light glows, manual
>>>>>>> shutdown to
>>>>>>> reboot. I can't help but think this is a MS issue ????
>>>>>>>
>>>>>>> If I go to event manager, there is nothing there for an error. At
>>>>>>> least not
>>>>>>> as far as I can tell. PLease Help MS. It used to work great, then
>>>>>>> between
>>>>>>> files it stops working.
>>>>>>>
>>>>>>> ok, one more item, relevant ? I dont know. If I used notepad to cut
>>>>>>> and past
>>>>>>> from one doc to another, after x amount of time, pc will lock up as
>>>>>>> stated
>>>>>>> above. Only MM2, Media Player and notepad cause this lock up.
>>>>>>>
>>>>>>> Hope I gave enough information to go.
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>
- Next message: Dean Rowe: "Re: Every collection shows a big red cross in it and will not play."
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