Runtime Error with MM2 HELP PLEASE!!!

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: David de Wolf \(MS\) (davedaw_at_online.microsoft.com)
Date: 09/29/04 

Date: Wed, 29 Sep 2004 13:45:06 -0700

Hi,

Would it be possible to post back the bucket number for
the crash? This will help us determine the problem, and to
see where the failure occurs.

Here's how to get the bucket number:
 1. Use Movie Maker to generate the crash. When you are
prompted to send the data to MS, please do so!
 2. Immediately after sending the data, go to "Control
Panel" | "Administrative tools" | "Event viewer". This
will launch the event viewer for your system.
 3. In Event viewer, choose "Application" node of the tree.
 4. Sort the data by "Date", and scroll to the most recent
entries.
 5. Look for entries whose "Type" is "error" and have
red "X" icons. Double click on them to "open" them.
 6. One of the last (most recent) red entries should have
a "bucket number" in the description field.

Thanks,
Dave

>-----Original Message-----
>I am running Win XP Pro and MM2 with Sp2. Had the
>problem B4 Sp2 also. Two issues are the same actually:
>When I run MM2 and open/import a movie file type and
>error window pops up saying (in a frame that says Visual
>C++) "Runtime Error. Abnormal program termination.
>C:\program location\moviemaker.exe." Then MM2 crashes
>and drops me back to the desktop.
>The second issue is the same; if I go to windows explorer
>and open up the folders to My Videos and dclick on any
>movie file (MPEG,etc) the exact same window error pops
>up.
>This is a SERIOUS problem for me and I need HELP NOW if
>anyone can offer some. I have the latest drivers and
>everything otherwise is working fine. Am using an ATI
>7500 All in One and have for years.
>
>THANK YOU THANK YOU if you can help.
>
>Bigchunk
>
>.
>

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