Re: Problem getting sound and video w/ Messenger

Thank you for this advice. I'll have time this weekend to give it a try and
I'll let you know how it goes. I appreciate your taking the time to try to
help.


"Jonathan Kay [MVP]" <msnewsreplies@xxxxxxxxxxxxxxx> wrote in message
news:5506310A-F447-431E-A112-5400B86F9E15@xxxxxxxxxxxxxxxx
Greetings BH,

msmsgs.exe -is- Windows Messenger.
Also, disabling it in msconfig won't do anything -- because of how MS
Config works, it won't even disable the automatic start.

What you're describing is purely a software problem -- more specifically
probably with your audio or video drivers. As a first step, you should
try going through the Audio and Video Tuning wizard by popping open the
main Messenger window, clicking the Tools menu and then Audio tuning
wizard. It is possible that it is set to the wrong device and that is why
it's crashing.

Although, since that might cause it to crash, I would suggest you actually
stop using Windows Messenger 4.7, it is effectively seven years old and
basically a dinosaur (relatively speaking). Instead, you may want to try
Windows Live Messenger which has far superior audio and video capabilities
(video much larger than a postage stamp size in Windows Messenger for a
start). You can grab it here:
http://get.live.com/WL/all

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature
or citation
--


"BH" <bhight@xxxxxxxxxxxxx> wrote in message
news:4781aa6c$0$15388$4c368faf@xxxxxxxxxxxxxxxxx
I have Windows XP (SP2) and would like to start using Windows Messenger
(4.7). I'm able to contact someone and exchange messages and files with
no
difficulty via Messenger.

But when I try to initiate or accept a voice or video connection, Windows
Messenger crashes. The error message I get refers to a msmsgs.exe file.

I have turned off the msmsgs box that shows up under misconfig and
rebooted, but that made no difference.

I have updated the firmware on my D-Link 604 router, but that doesn't
make a difference. My Nortion Internet Security is open to Windows
Messenger, so I don't think that's the problem. I otherwise have no
problem connecting to the Internet, browsing, getting my e-mail etc.

Any suggestions on why the program crashes when I try to use video or
voice? Or what msmsgs.exe could have to do with it?

Thank you.





.

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