Problem getting sound and video w/ Messenger

I have Windows XP (SP2) and would like to start using Windows Messenger
(4.7). I'm able to contact someone and exchange messages and files with no
difficulty via Messenger.

But when I try to initiate or accept a voice or video connection, Windows
Messenger crashes. The error message I get refers to a msmsgs.exe file.

I have turned off the msmsgs box that shows up under misconfig and rebooted,
but that made no difference.

I have updated the firmware on my D-Link 604 router, but that doesn't make a
difference. My Nortion Internet Security is open to Windows Messenger, so I
don't think that's the problem. I otherwise have no problem connecting to
the Internet, browsing, getting my e-mail etc.

Any suggestions on why the program crashes when I try to use video or voice?
Or what msmsgs.exe could have to do with it?

Thank you.


.

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