Re: remote assistance
- From: "Jonathan Kay [MVP]" <msnewsreplies@xxxxxxxxxxxxxxx>
- Date: Sat, 8 Dec 2007 18:34:17 -0500
Hi,
Shame you can't use Remote Assistance to diagnose Remote Assistance :)
--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2007 Jonathan Kay.
You *must* contact me for redistribution rights.
--
"Gene" <Gene@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:FC77AC40-525B-404F-903E-FFE12E57B999@xxxxxxxxxxxxxxxx
thank you very much. I will research with the person needing my assistance.
--
Gene
"Jonathan Kay [MVP]" wrote:
Greetings Gene,
Forwarding port 3389 is not good enough in this scenario - Messenger does not use this
port
directly for remote assistance.
Instead, Messenger makes use of Universal Plug and Play (UPnP) to establish Remote
Assistance
connections. A random port is used which then redirects to your local port 3389. As
such,
in order for this to work, the person needing "assistance" must have a router which
supports
UPnP.
You can check ones UPnP status by opening up any Messenger window, pressing the Alt key to
bring up the menubar, choosing the Tools menu, then Options, then Connection category and
after waiting several seconds for the information to population, it should display there.
--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2007 Jonathan Kay.
You *must* contact me for redistribution rights.
--
"Gene" <Gene@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:DD432D6C-20AD-4208-93C6-50AB743F1A19@xxxxxxxxxxxxxxxx
Remote assistance via Microsoft Windows Live will not connect
Instant Messenging is connected and working fine.
Remote assistance request sent and received by "expert". Expert accepted
request and sender received acknowledgement that remote access accepted.
Expert received window displaying "waiting for connection" and then message
received:
"remote assistance could not be established because the remote host name
could not be resolved please try again". Repeated attempts without success.
Router Port 3389 opened at location requesting assistance. Nothing done to
router at expert location.
Both computers using Windows XP home edition with same version of Windows
Live 8.1.0178
Any suggestions how to connect? Any help appreciated. Thanks very much!!
--
Gene
.
- References:
- remote assistance
- From: Gene
- Re: remote assistance
- From: Jonathan Kay [MVP]
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- From: Gene
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