remote assistance

Remote assistance via Microsoft Windows Live will not connect

Instant Messenging is connected and working fine.

Remote assistance request sent and received by “expert”. Expert accepted
request and sender received acknowledgement that remote access accepted.

Expert received window displaying “waiting for connection” and then message
received:

"remote assistance could not be established because the remote host name
could not be resolved please try again". Repeated attempts without success.

Router Port 3389 opened at location requesting assistance. Nothing done to
router at expert location.

Both computers using Windows XP home edition with same version of Windows
Live 8.1.0178

Any suggestions how to connect? Any help appreciated. Thanks very much!!

--
Gene
.

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