Re: Sign In problem with MSN Messenger 7.5 (Build 7.5.0311)

Hi,

Glad to hear it, it's an outstanding issue in a lot of firewall software.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2007 Jonathan Kay.
You *must* contact me for redistribution rights.
--


"marty" <marty@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:2388018B-FB2D-4D3A-8000-07EECBD050DA@xxxxxxxxxxxxxxxx
this turned out to be the answer to the problems I was having, thanks!!

"Jonathan Kay [MVP]" wrote:

Greetings,

Norton may just not be recognizing the new version. Remove it from the Program Control
List
and then readd it by using the Add dialog.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.

"AltonLacruz" <AltonLacruz@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:8CFB1B23-9EBD-48AE-A8A4-A2C8625C7DEE@xxxxxxxxxxxxxxxx
I cannot sign in on MSN messenger 7.5 after doing an upgrade of
aforementioned application.
I signed on early in the morning to MSN Messenger 7.5 and got a pop-up
indicating that there was newer version. I proceeded in updating my version
and since than I am not able to sign in.
I am told I either have no internet connection (wrong! I am connected!) or
it is my firewall blocking it (error code 81000306). I use Norton Internet
Security and the firewall setting for MSN messenger says Permit All!

By troubleshooting my MSN Messenger by going to the menu option:
Tools>Options> Connection, I get the message: "You are currently NOT
connected to .NET Messenger Service"
I checked the Service Status on the sign on screen and get the message " All
systems are stable and running".
I also started the MSN Messenger Troublesooter and get the message: "Default
gateway appears to be offline".

I hope someone can help me sort this out! Thanks.

PS I have also noticed that I cannot sign in on MSN explorer. Internet
explorer works fine, but the sign in screen on msn explorer just stays
permanently on the flying butterfly, and after a while I get the message
that I cannot sign in and have to check my internet connection etc...





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