Re: I want my messenger back!

Greetings,

Can you give the exact description of the error message you are receiving? I can tell you
right now your identity has fine if you can log into the other services. After your problems
have been resolved, you can change your password to make sure.

As for your virus, kernel32.dll is a system file, so don't try removing it. How exactly do
you know you have any virus if you don't also have an application to remove it?

You can get a free virus scan here:
http://onecare.live.com/site/en-us/default.htm

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2007 Jonathan Kay.
You *must* contact me for redistribution rights.
--


"uffi" <uffi@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:7C5E8CAA-1B4A-4126-AA3A-18B59CAED7C2@xxxxxxxxxxxxxxxx
hello,
it's been a week since I'm not able to enter my Messenger account, while I
can access to my e-mail and live.spaces.
everytime I try to connect, it opens my contacts and I'm visible, but a
windows shows up and says that my access is denied since there are problems
because I lost some datas... and it doesn't let me use my messenger page!!!!

I tried everything I wonder if it's connected to a virus I found on the
computer
Kernel32.dll....
or I've been reading about sites that steal your identity..maybe I gave my
password to one of those sites that check for contacts that block you....

what should I do with the virus? and with my messenger account?
if really my identiy has been stolen can I open a new messenger linked to my
old e-mail and live.space????

help me please!


.

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