Re: Remote Assistance not recognising Messenger

Unfortunately, they are different products,

--
Jason Tsang - Microsoft MVP

Read my blog for the latest in Media Center topics
(and other topics that interest me)
http://jtsang.blogspot.com

More information by me
http://jtsang.mvps.org
http://www.classicsunveiled.com

Find out about the MS MVP Program -
http://mvp.support.microsoft.com/default.aspx



"Shiny" <Shiny@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:4785F412-B2AC-4BA6-A40A-FC63661F5163@xxxxxxxxxxxxxxxx
Thank you, it works now. I didn't realise that Messenger and Live
Messenger
were different things I thought Live Messenger was just the updated
version
of Messenger.

"Jason Tsang" wrote:

Windows Messenger (not Windows LIVE Messenger) needs to be installed for
Remote Assistance to work.

You can download the latest Windows Messenger version here
Windows Messenger 5.1
http://www.microsoft.com/downloads/details.aspx?FamilyID=a8d9eb73-5f8c-4b9a-940f-9157a3b3d774&DisplayLang=en

Remote Assistance relies on Windows Messenger to be installed.
If Windows Messenger is not installed, Remote Assistance will not work,
and
as a result, Windows LIVE Messenger cannot use Remote Assistance. As a
result, you'll need to install Windows Messenger.

--
Jason Tsang - Microsoft MVP

Read my blog for the latest in Media Center topics
(and other topics that interest me)
http://jtsang.blogspot.com

More information by me
http://jtsang.mvps.org
http://www.classicsunveiled.com

Find out about the MS MVP Program -
http://mvp.support.microsoft.com/default.aspx



"Shiny" <Shiny@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:B4B69163-7EFF-4489-888C-A487BC14AF1F@xxxxxxxxxxxxxxxx
Messenger Live Version 8

"Ed Hardee" wrote:

What version of Messenger are you running.
You must be running Windows Messenger 5.1 or later.


Shiny wrote:
I have Windows Live Messenger installed and running fine but when I
try
to
use Remote Assistance through it the Help and Support page says that
Messenger is not installed. I have reinstalled it but it still is
not
recognised. I can use Remote Assistance by emailing the file
without
any
problems but I'd live to get it working through Messenger as it's
easier.
Any ideas would be gratefully received.






.

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