Re: Remote Assistance not recognising Messenger

Windows Messenger (not Windows LIVE Messenger) needs to be installed for
Remote Assistance to work.

You can download the latest Windows Messenger version here
Windows Messenger 5.1
http://www.microsoft.com/downloads/details.aspx?FamilyID=a8d9eb73-5f8c-4b9a-940f-9157a3b3d774&DisplayLang=en

Remote Assistance relies on Windows Messenger to be installed.
If Windows Messenger is not installed, Remote Assistance will not work, and
as a result, Windows LIVE Messenger cannot use Remote Assistance. As a
result, you'll need to install Windows Messenger.

--
Jason Tsang - Microsoft MVP

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"Shiny" <Shiny@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:B4B69163-7EFF-4489-888C-A487BC14AF1F@xxxxxxxxxxxxxxxx
Messenger Live Version 8

"Ed Hardee" wrote:

What version of Messenger are you running.
You must be running Windows Messenger 5.1 or later.


Shiny wrote:
I have Windows Live Messenger installed and running fine but when I try
to
use Remote Assistance through it the Help and Support page says that
Messenger is not installed. I have reinstalled it but it still is not
recognised. I can use Remote Assistance by emailing the file without
any
problems but I'd live to get it working through Messenger as it's
easier.
Any ideas would be gratefully received.



.

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