Re: Remote assistance

You had stated earlier that you had trouble sucessfully upgrading the
firmware to your router. Was that issue resolved? If you can, try using
someone elses router to see if you can remotely assist through the
router...if you can then you know the issue is specific to the router you
were using and just purchase a new one.

"Dan Porter" wrote:

I tried that with the Users computer but it still didn't work, I got them to
start and set to automatic SSDP and UPnP in services, restarted, confirmed
they were running and then tried and I still can't connect, looks like when
I have to help a user I'll have to unolug the router, or try another router,
don't know where else to go.

Cheers
Dan
"Darrell" <Darrell@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:98A0FDAD-6004-462C-BCFC-9EE67B737EB0@xxxxxxxxxxxxxxxx
Dan, I already understand that if you bypass the router remote assistance
works fine. In order for remote asistance to work through the router, you
have to enable UPnP on the router (which you said you've already done) and
make sure the services for "SSDP Discovery Service" and "Universal Plug
and
Play" are started and set to automatic on BOTH systems. Did you verify
that
the services were started and set to automatic on the system you are
trying
to assist?


"Dan Porter" wrote:

Remote assistance works fine if I don't go through me router, if I go
direct
to the PC from the broadband modem it connects fine

Cheers
Dan
"Darrell" <Darrell@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:78387911-0B93-40E2-A976-B81147659BB4@xxxxxxxxxxxxxxxx
Make sure that the other users computer you are trying to remotely
assist
also has the "SSDP Discovery Service" and "Universal Plug and Play"
service
started and the start up type set to Automatic. After doing this, goto
My
Computer/Right-click your C:Drive and select Properties. Click on the
Tools
tab and click "Check Now" for Error-checking. Select "Automatically
fix
file
system errors" then click Start. When you restart your systems the
Error
checking will start. After the error-checking has completed on both
systems
and you're back at desktop, try to remotely assist your friend again.

"Dan Porter" wrote:

Nope, still can't connect, universal plug and play wasn't running so I
started the service and set it to automatic but still can't connect, I
got a
response from netgear that they can't support it via email and I have
to
phone them so I'll try and call them tonight.
Cheers
Dan
"DG" <david@xxxxxxxxxxxxxxx> wrote in message
news:44d77a36$0$18105$ed2619ec@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Thanks for that, Darrell.

Found that from an earlier reply eventually. It worked a treat for
me.

DG

"Darrell" <Darrell@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:3FF73D87-FA61-4E3E-8AAF-A28479EFB3F7@xxxxxxxxxxxxxxxx
Dan, Go to Start/Run/ type "services.msc" without the quotes then
hit
Enter.
Make sure the Status for both the SSDP Discovery Service and
Universal
Plug
and Play is Started and the Startup Type is set to Automatic. Then
reboot
your system and try remote assistance.

"Dan Porter" wrote:

Yeah UPnP is enabled, I emailed Netgear and they told me how to
open
3389 on
the router but It made no difference, then they told me that I
need
to
update the firmware for this to work but whenever I try it says
firmware
update unsuccesful. Please check file, I'm waiting for another
reply
now.
Cheers
Dan
"Darrell" <Darrell@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:ED0DE959-6401-4605-982F-8A79D179D906@xxxxxxxxxxxxxxxx
Did you enable UPnP on your router? You don't have to open any
ports
if
you
enable UPnP.

"Dan Porter" wrote:

I'm having the same problem, the user requests assistance, i
accept
the
users request for assistance but nothing happens, I have been
told
by
microsoft tech support that I need to open port 3389 to allow
this
connection, I'm sure it's the router thats the problem because
if
I
connect
direct to the PC from the broadband modem it works fine, any
ideas
how to
get the router to allow connections through port 3389 would be
much
appreciated

cheers
Dan
"DG" <david@xxxxxxxxxxxxxxx> wrote in message
news:44d303dc$0$18537$ed2e19e4@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
I am presently trying to use Messenger for remote assistance
but
without
much success.

On one PC I request remote assistance. The request is
received
on
the
second PC, and accepted. The first PC receives confirmation
that
the
request has been accepted but that's it! No user console
opens
and
nothing
more happens.

Any ideas?

Both PCs run XP Pro and both sit behind a Linksys AG241
router.
The
requesting PC has Windows firewall running and the helper PC
Norton
Internet Security 2005.

Thanks.

DG


















.

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