Re: Remote assistance
- From: Darrell <Darrell@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Tue, 8 Aug 2006 03:21:02 -0700
Make sure that the other users computer you are trying to remotely assist
also has the "SSDP Discovery Service" and "Universal Plug and Play" service
started and the start up type set to Automatic. After doing this, goto My
Computer/Right-click your C:Drive and select Properties. Click on the Tools
tab and click "Check Now" for Error-checking. Select "Automatically fix file
system errors" then click Start. When you restart your systems the Error
checking will start. After the error-checking has completed on both systems
and you're back at desktop, try to remotely assist your friend again.
"Dan Porter" wrote:
Nope, still can't connect, universal plug and play wasn't running so I.
started the service and set it to automatic but still can't connect, I got a
response from netgear that they can't support it via email and I have to
phone them so I'll try and call them tonight.
Cheers
Dan
"DG" <david@xxxxxxxxxxxxxxx> wrote in message
news:44d77a36$0$18105$ed2619ec@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Thanks for that, Darrell.
Found that from an earlier reply eventually. It worked a treat for me.
DG
"Darrell" <Darrell@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:3FF73D87-FA61-4E3E-8AAF-A28479EFB3F7@xxxxxxxxxxxxxxxx
Dan, Go to Start/Run/ type "services.msc" without the quotes then hit
Enter.
Make sure the Status for both the SSDP Discovery Service and Universal
Plug
and Play is Started and the Startup Type is set to Automatic. Then reboot
your system and try remote assistance.
"Dan Porter" wrote:
Yeah UPnP is enabled, I emailed Netgear and they told me how to open
3389 on
the router but It made no difference, then they told me that I need to
update the firmware for this to work but whenever I try it says firmware
update unsuccesful. Please check file, I'm waiting for another reply
now.
Cheers
Dan
"Darrell" <Darrell@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:ED0DE959-6401-4605-982F-8A79D179D906@xxxxxxxxxxxxxxxx
Did you enable UPnP on your router? You don't have to open any ports
if
you
enable UPnP.
"Dan Porter" wrote:
I'm having the same problem, the user requests assistance, i accept
the
users request for assistance but nothing happens, I have been told by
microsoft tech support that I need to open port 3389 to allow this
connection, I'm sure it's the router thats the problem because if I
connect
direct to the PC from the broadband modem it works fine, any ideas
how to
get the router to allow connections through port 3389 would be much
appreciated
cheers
Dan
"DG" <david@xxxxxxxxxxxxxxx> wrote in message
news:44d303dc$0$18537$ed2e19e4@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
I am presently trying to use Messenger for remote assistance but
without
much success.
On one PC I request remote assistance. The request is received on
the
second PC, and accepted. The first PC receives confirmation that
the
request has been accepted but that's it! No user console opens and
nothing
more happens.
Any ideas?
Both PCs run XP Pro and both sit behind a Linksys AG241 router. The
requesting PC has Windows firewall running and the helper PC Norton
Internet Security 2005.
Thanks.
DG
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