Re: Remote assistance only partly working

Go to Start/Run. "Type in services.msc" without the quotes. Look for "SSDP
Discovery Services" and "Universal Plug and Play Device Host". Make sure the
Status for both of these services is "Started" and the Startup Type is set to
"Automatic" on both systems. Also have your brother enable UPnP on his
router if it is not. Restart your systems then try a Remote Assistance
session.

"ejhines" wrote:

Thanks for responding Darrell,

I just checked my Router, and uPnP is enabled

"Darrell" <Darrell@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:1072065A-5349-4259-92B1-C50BEF9B085E@xxxxxxxxxxxxxxxx
Hi,

One of you will need to enable UPnP on your router and it should work.

Darrell

"ejhines" wrote:

Additional information:

I have installed msn messenger 7.5 on a couple other machines in this
area,
and have the exact same results .

it is clear that if I am behind the router, it works, but if I want to go
thru the internet via the router on either end, it will not work.


"ejhines" <ejhines@xxxxxxxxxxx> wrote in message
news:0MednZscw8V7lizZnZ2dnUVZ_qudnZ2d@xxxxxxxxxxxxxx
Hi gang,

environment is:

My brother in Florida has a wireless network
I have a wireless network in Indiana

While in Florida visiting, i installed MSN messenger 7.5 on my brothers
computer and mine, and used "remote assistance" without problems at his
house.

After returning to Indiana, I installed MSN messenger 7.5 on my wife's
computer and can use it in the house without problems on out two
machines.


*** PROBLEM ****
When I attempt to start remote assistance over the internet to my
brother.
- he requests remote assistance
- I accept
- it says it is starting, and then:
- "Remote Assistance connection disconnected, Please try again"
and
we can't connect.


Thanks for any help.

Estel J Hines







.

Relevant Pages

  • Re: Remote assistance only partly working
    ... I was having the exact same issues as ejhines ... Restart your systems then try a Remote Assistance ... I just checked my Router, ... My brother in Florida has a wireless network ...
    (microsoft.public.windowsxp.messenger)
  • Re: Remote assistance only partly working
    ... One of you will need to enable UPnP on your router and it should work. ... My brother in Florida has a wireless network ... When I attempt to start remote assistance over the internet to my ...
    (microsoft.public.windowsxp.messenger)
  • Re: Remote Assistance Feature of XP
    ... I do remote assistance on my two grown sons computers whenever they request ... > the private IP address>behind the router, or the public IP address of the ... > I would love to "request Remote Assistance" from a willing party, ...
    (microsoft.public.windowsxp.general)
  • Re: Remote Assistance Feature of XP
    ... I do remote assistance on my two grown sons computers whenever they request ... > the private IP address>behind the router, or the public IP address of the ... > I would love to "request Remote Assistance" from a willing party, ...
    (microsoft.public.windowsxp.work_remotely)
  • Re: Switch users under Remote Desktop
    ... I wasn't thinking about Remote Assistance because I was reacting to Don's ... Win2000 Pro machines I still have to administer. ... I've RDPed to multiple machines after the same router as well (an internal ... You can route a port to only one machine, but you can route different ports ...
    (microsoft.public.windows.vista.administration_accounts_passwords)